Angelica Da Conceicao
Harrow,Middlesex
Summary
Dedicated and driven individual with excellent analytical and research abilities, seeking to contribute to dynamic team. Possesses strong written and oral communication skills, combined with problem-solving capabilities. Aiming to make meaningful impact in this role.
Overview
6
6
years of professional experience
Work History
Library assistant
Claremont High School Academy
London
02.2024 - 04.2024
- Managed library resources for optimal utilisation.
- Assisted patrons with information retrieval tasks.
- Catalogued new books in the system to facilitate easy access.
- Ensured a clean and quiet environment, enhancing user experience.
- Used IT for record keeping.
GP Administrator/Receptionist
Belmont Hub Access
London , Middlesex
03.2022 - 05.2023
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries.
- Streamlined office workflow by managing and distributing information within the office.
- Enhanced customer service with prompt assistance to visitors and colleagues alike.
- Ensured confidentiality and privacy of patient records according to regulations and protocols, maintaining trust amongst the clinic's base.
- Prioritised tasks for improved productivity in a fast-paced environment.
- Liaised with patients to resolve enquiries, appointment requests.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Updated data and records with high accuracy and excellent by using EMIS system navigation.
Resident Healthcare Assistant
Norwood Charity Ltd.
London
09.2018 - 08.2021
- Assisted with medication administration to ensure adherence to prescribed treatment plans.
- Delivered high-quality care, ensuring a safe and comfortable environment for all residents.
- Responded promptly to call lights, maintaining positive relationships with residents.
- Liaised effectively with families about resident conditions, fostering trustful relationships.
- Upheld confidentiality whilst managing sensitive information about resident health status or diagnoses.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Submitted reports to manager regarding status of client.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Education
Master of Laws (LLM) - International Business Law
Queen Mary University of London
London 09/2020 - 07/2021
Bachelor of Laws (Honours) (LL.B) - Law
Brunel University London
Uxbridge 09/2015 - 07/2018
HND Diploma - Business and Law
University College Kengsinton, London
London 09/2012 - 07/2014
Skills
- Customer Service
- Handling front desk enquiries
- Administration
- Attention to Detail
- Skilled researcher
- Excellent written and oral communication
- Problem solver
- Critical thinking
Affiliations
- Leadership: I acted as team leader for four of my team.
- Volunteering: I actively volunteer in my daughter school.
Languages
Bahasa Indonesian
Upper intermediate
Portuguese
Intermediate
Tetum
Native
Professional Qualifications and Training
Virtue Strive Training -
7th May 2024 - 24th May 2024 Management Skills and Knowledge.
18th Mar 2024 - 28th Mar 2024 Business Administration.
5th Feb 2024 - 9th Feb 2024
Strive training- Civil Service Employability.
Virtue Legal Work Experience Internship
October 2021- I developed my research skills and commercial awareness through working on a fiction case, as drafted email which is highlighted the issue of dual diligence, advised client to include an arbitration clause in the contract as well as reviewed a commercial lease for a charity.
November 2021- I developed professional skills in international commercial arbitration law through drafting a dispute resolution clause, advised a party on dispute resolution options and assisted with selection of an arbitrator. Prepared a list of procedural and substantive issues that arise during a dispute.
References
References available upon request.
Timeline
Library assistant
Claremont High School Academy
02.2024 - 04.2024
GP Administrator/Receptionist
Belmont Hub Access
03.2022 - 05.2023
Resident Healthcare Assistant
Norwood Charity Ltd.
09.2018 - 08.2021
Master of Laws (LLM) - International Business Law
Queen Mary University of London
09/2020 - 07/2021
Bachelor of Laws (Honours) (LL.B) - Law
Brunel University London
09/2015 - 07/2018
HND Diploma - Business and Law
University College Kengsinton, London
09/2012 - 07/2014
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