Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Angela Maria Victoria Scaletta

London, UK

Summary

Senior waitress.

Highly effective at anticipating and accomodating customer needs.

Friendly, punctual and enthusiastic team player.

High energy. Guest relation professional.

Versatile and adaptable to fast-paced, changing environments.

Overview

11
11
years of professional experience

Work history

Waitress

Sexy Fish
London
09.2022 - Current
  • Spotted VIP customers immediately and provided special treatment, including preferred tables.
  • Communicated with event coordinators to ensure appropriate and adequate accommodations for larger parties.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and commis wait staff of specific service needs.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Provided menu and offered recommendations to complement dining experience.

Waitress

Sushisamba City
London
09.2019 - 07.2022
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Greeted new customers, answered initial questions and took drink orders.
  • Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety.
  • Maintained brand image by keeping neat personal appearance.
  • Seated guests promptly and managed table wait times.
  • Demonstrated full knowledge of all menu items, contents and preparation methods.

Bartender Waiter

Forged
London
07.2017 - 05.2019
  • Prepared cocktail ingredients in advance for optimised efficiency at peak service times.
  • Maintained thorough knowledge of food and drink regulations, delivering compliant service at all times.
  • Managed the stocktaking and ordering of drinks, mixers, ingredients and other bar supplies.

Waitress

Sotto Sale
Favignana, Italy
04.2013 - 05.2017
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Demonstrated full knowledge of all menu items, contents and preparation methods.
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.

Education

BA (Hons) Foundation Business Management -

London Metropolitan University
London, ENG
2022

Skills

  • High-volume dining
  • Customer focused
  • Quick problem solver
  • Works well under pressure
  • Fine dining experience
  • Food allergies knowledge

Languages

Italian, Spanish
First Language
English
Upper Intermediate
B2

Timeline

Waitress

Sexy Fish
09.2022 - Current

Waitress

Sushisamba City
09.2019 - 07.2022

Bartender Waiter

Forged
07.2017 - 05.2019

Waitress

Sotto Sale
04.2013 - 05.2017

BA (Hons) Foundation Business Management -

London Metropolitan University

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Angela Maria Victoria Scaletta