Angela Maria Munoz
London
Summary
Adept at driving operational excellence and enhancing workplace efficiency, I tenure at Latham & Watkins showcases a proven track record in expert problem-solving and fostering teamwork. By implementing ergonomic solutions and streamlining processes, I've significantly improved employee satisfaction and productivity, embodying adaptability and analytical skills to meet evolving business needs. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
Work History
Specialist, WE - Management Services
Latham & Watkins
06.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-training with the team to improve efficiency.
- Developed training materials to enhance staff proficiency and productivity.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures. (SN 2.0)
- Continuing supporting staff and agents with Risk assessments by Cardinus and Risk assessments procedure.
- Streamlined production processes by organizing materials efficiently before starting each project, reducing setup times significantly.
- Exceeded client expectations with timely delivery of high-quality printed materials through effective time management skills.
Ergonomic Specialist - Workplace Experience
Latham & Watkins
11.2020 - Current
- Conducted thorough evaluations of employees'' workstations, identifying areas for improvement based on ergonomics principles.
- Implemented cost-effective solutions to improve overall workspace functionality while adhering to budget constraints.
- Enhanced employee comfort by conducting ergonomic assessments and implementing tailored solutions.
- Developed customized stretching programs for employees to alleviate discomfort and prevent injury during their daily tasks.
- Increased worker satisfaction by providing training on proper body mechanics and workstation setup.
- Reduced workplace injuries by identifying and addressing potential ergonomic hazards in various workstations.
- Served as a trusted resource for employees, providing one-on-one support and guidance on ergonomics-related concerns.
- Conducted ongoing follow-up evaluations to ensure implemented changes remained effective over time.
Operation Specialist
Latham & Watkins
11.2008 - Current
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Facilitated smoother day-to-day operations by establishing clear guidelines for task prioritization and resource allocation.
- Improved operational visibility by creating comprehensive reports on key performance indicators for my manager and supervisor by Service Now reports.
Facilities Assistant
Latham & Watkins
11.2006 - Current
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Education
LOCN Access Certificate, Access To Computing - Business Administration
Lambeth College
London, United Kingdom09.2021
No Degree - Business Administration
Lambeth College
London, United Kingdom08.2000
No Degree - English
Westminster College
London, United Kingdom08.1998
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Emergency Response
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Task Prioritization
- Excellent Communication
- Adaptability and Flexibility
- Continuous Improvement
- Adaptability
- Analytical Skills
Languages
Spanish
Native language
Timeline
Specialist, WE - Management Services
Latham & Watkins
06.2022 - Current
Ergonomic Specialist - Workplace Experience
Latham & Watkins
11.2020 - Current
Operation Specialist
Latham & Watkins
11.2008 - Current
Facilities Assistant
Latham & Watkins
11.2006 - Current
LOCN Access Certificate, Access To Computing - Business Administration
Lambeth College
No Degree - Business Administration
Lambeth College
No Degree - English
Westminster College
Similar Profiles
Sarah YousufSarah Yousuf
Attorney Support Specialist at Latham & Watkins LLCAttorney Support Specialist at Latham & Watkins LLC
Abhilash RishiAbhilash Rishi
Legal Intern ( Virtual ) at Latham & WatkinsLegal Intern ( Virtual ) at Latham & Watkins
Sarbjit SohalSarbjit Sohal
Technology Trainer at Latham & Watkins LLPTechnology Trainer at Latham & Watkins LLP
AVA THOMPSONAVA THOMPSON
Associate at Latham Watkins LLPAssociate at Latham Watkins LLP
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency