Angela Jayne Smith
Sheffield
Summary
Experienced professional with focus on investigative roles. Capable of uncovering critical information and resolving complex cases through keen analytical skills and methodical research. Excels in collaborating with teams and stakeholders to ensure accurate and timely results.
Analytical and committed to delivering justice, with strong investigative skills and ability to remain composed under pressure. Proven capabilities in critical thinking and communication, coupled with deep understanding of legal and medical terminologies. Ready to make significant impact in Investigation role.
Overview
31
31
years of professional experience
19
19
years of post-secondary education
Work history
Coroners Officer
South Yorkshire Police
Sheffield, South Yorkshire
06.2024 - Current
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Collaborated with colleagues for effective teamwork.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Provided customer service to improve overall visitor experience.
- Enhanced understanding of unexplained deaths by conducting meticulous investigations.
- Managed sensitive information with utmost confidentiality, respecting privacy rights.
- Cooperated closely with pathologists for precise determinations in complex cases.
- Facilitated open communication between all parties involved in an investigation, promoting transparency.
Investigation officer
South Yorkshire Police
Sheffield, South Yorkshire
03.2020 - 06.2024
- Gathered evidence meticulously, contributing to successful prosecutions.
- Co-ordinated multi-agency responses as necessary for complex cases.
- Adapted swiftly to changing circumstances, maintaining focus under pressure for optimal results.
- Collaborated with law enforcement agencies to aid in high-profile cases.
- Prepared comprehensive records of findings, aiding in swift case resolution.
- Compiled detailed investigation reports for case resolution.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Collaborated with colleagues for effective teamwork.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Investigated criminal activity to gather information and compile case data.
- Interviewed witnesses to criminal activity and filed police reports to document details.
- Arrested and detained suspects, processing accurately and efficiently according to established law enforcement protocols.
Emergency call handler
West Yorkshire Police
Wakefield, West Yorkshire
01.2016 - 03.2020
- Improved quality assurance by adhering strictly to procedures and guidelines.
- Maintained high level of accuracy to provide correct information.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Enhanced caller experience through empathetic communication approach.
- Delivered rapid response with effective decision-making skills.
- Processed large volumes of calls daily whilst maintaining composure and professionalism.
- Recorded detailed information accurately, facilitated successful intervention.
- Liaised with other agencies smoothly to guarantee full support.
- Dispatched emergency services for domestic violence incidents, home intrusions and life-threatening situations.
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- Used calm phone manner to develop rapport and extract as much information as possible.
Team leader supervisor
Capita
Huddersfield, Kirklees
09.2004 - 02.2009
- Ensured timely completion of projects through diligent supervision and guidance.
- Fostered a positive work culture by promoting open dialogue and transparency.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Delegated tasks effectively, maximising productivity across the team.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Improved customer satisfaction with proactive handling of complaints and queries.
Senior Legal Officer
Abbey National Bank
Sheffield, South Yorkshire
07.1998 - 09.2004
- Conducted thorough research on various legal issues for informed decision-making processes.
- Liaised with external solicitors, enhancing inter-agency collaboration and communication.
- Prepared documentation required for court hearings, ensuring timely submission.
- Established confidential client files; maintained organisation across all records.
- Managed heavy caseloads, maintaining high levels of accuracy and attention to detail.
- Collaborated with legal team to prepare court documents.
- Liaised with courts and other professionals for smooth case processes.
- Drafted legal correspondence, resulted in clear client communication.
- Provided excellent customer service by addressing client queries promptly.
Legal Issues Officer
Abbey National Bank
Sheffield, South Yorkshire
01.1995 - 07.1998
- Managed legal issues for optimal company operation.
- Advised on legal rights, obligations, and implications with careful analysis.
- Assisted in court proceedings, upholding client interests.
- Maintained accurate and updated client records in company CMR databse.
- Coached and mentored junior employees, delivering guidance and building strong, capable teams.
Education
Bachelor of Arts - LLB Law Degree
University of Bedfordshire
Luton 09.1991 - 07.1994
A-Levels - Sociology
Loxley College Higher Education
Sheffield 09.1989 - 06.1991
A-Levels - Law
Loxley College Higher Education
Sheffield 09.1989 - 06.1991
GCSEs - English Language
Stocksbridge High School
Sheffield 09.1987 - 06.1989
GCSEs - English Literature
Loxley College Higher Education
Sheffield 09.1987 - 06.1989
GCSEs - History
Loxley College Higher Education
Sheffield 09.1987 - 06.1989
GCSEs - RSA Typewriting Skills & RSA Core Text Processing Skills
Loxley College Higher Education
Sheffield 09.1987 - 06.1989
GCSEs - Geography
Loxley College Higher Education
Sheffield 09.1987 - 06.1989
GCSEs - Economics Stage 1
Loxley College Higher Education
Sheffield 09.1987 - 06.1989
GCSEs - Mathsmatics
Loxley College Higher Education
Sheffield 09.1987 - 06.1989
Skills
- Investigative reporting
- Evidence evaluation
- Use of investigative equipment
- Case Management
- Crime scene investigation
- Suspect interrogation
- Interviewing techniques
- Critical evaluation
- Decision making under pressure
- Organised
- Critical-thinking
- Investigative procedures
Affiliations
- Reading and Gym
Timeline
Coroners Officer
South Yorkshire Police
06.2024 - Current
Investigation officer
South Yorkshire Police
03.2020 - 06.2024
Emergency call handler
West Yorkshire Police
01.2016 - 03.2020
Team leader supervisor
Capita
09.2004 - 02.2009
Senior Legal Officer
Abbey National Bank
07.1998 - 09.2004
Legal Issues Officer
Abbey National Bank
01.1995 - 07.1998
Bachelor of Arts - LLB Law Degree
University of Bedfordshire
09.1991 - 07.1994
A-Levels - Sociology
Loxley College Higher Education
09.1989 - 06.1991
A-Levels - Law
Loxley College Higher Education
09.1989 - 06.1991
GCSEs - English Language
Stocksbridge High School
09.1987 - 06.1989
GCSEs - English Literature
Loxley College Higher Education
09.1987 - 06.1989
GCSEs - History
Loxley College Higher Education
09.1987 - 06.1989
GCSEs - RSA Typewriting Skills & RSA Core Text Processing Skills
Loxley College Higher Education
09.1987 - 06.1989
GCSEs - Geography
Loxley College Higher Education
09.1987 - 06.1989
GCSEs - Economics Stage 1
Loxley College Higher Education
09.1987 - 06.1989
GCSEs - Mathsmatics
Loxley College Higher Education
09.1987 - 06.1989