Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Certification
Languages
References
Timeline
Generic

Angela Christy Lukose Arulraj

Croydon,United Kingdom

Summary

Dynamic and diligent Receptionist dedicated to enhancing productivity and fostering positive customer relationships through meticulous attention to detail and a professional demeanor. Skilled administrative professional focused on maintaining impeccably organized reception areas for both staff and visitors. Energetic and personable, committed to delivering exceptional customer service and comprehensive administrative assistance. Proficient in data entry, database management, and scheduling, with a strong aptitude for client engagement. Excels in calendar coordination, data management, and database administration, bringing a friendly and outgoing approach to all interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Receptionist

London Croydon Hotel
Croydon
10.2023 - Current
  • Efficiently facilitated front desk operations by promptly handling [Number]+ calls daily, catering to customer inquiries, concerns, and complaints with diligence.
  • Welcomed arriving customers with professionalism, delivering friendly and informed support.
    Administered the office calendar, arranging appointments and facilitating coordination.
  • Prepared comprehensive meeting agendas, organized materials, and diligently recorded proceedings.
  • Handled a substantial volume of calls through a multi-line telephone system, meticulously documenting messages.
  • Ensured the maintenance of precise and current records, facilitating seamless transitions during handovers.
  • Any maintenance issues that arise will be promptly assessed against our stock to ensure we have the necessary solutions available. I will then assign the task to the maintenance personnel with accurate information, enabling them to address the issue effectively and efficiently.
  • Maintained a pristine reception area to cultivate a favorable impression of the company for visiting guests.
  • Regularly updated Spreadsheet with vital office metrics and meticulously logged daily activities.
  • Leveraged Microsoft Word and various software tools to generate documents and ensure clear communication.

Charity worker

Croydon Refugee Day Center
Croydon, United Kingdoms
10.2019 - Current
  • Three days a week, I dedicate my time to the refugee daycare center. Each day is organized meticulously, beginning with sorting canned food and clothing donations to meet the refugees' essential needs. We then serve them food and engage in conversations to ensure their well-being is addressed. On another day, we actively reach out for meetings with potential fundraisers to support the center's ongoing needs.
  • Implemented transparent budgeting and cost control measures to achieve objectives. Collaborated with the marketing team to craft and execute innovative campaigns supporting fundraising endeavors.
  • Cultivated and nurtured donor relationships to cultivate enduring partnerships. Elevated the charity's visibility through community-centric posts.
  • Received, unpacked, and organized incoming deliveries, maintaining stock rotation and storage efficiency.

Education

Bachelor of Computer Application - Computer Science

Alpha Arts And Science College
Chennai, India
06.2019

Master of Computer Science - Computer Science

University of Greenwich
09.2022

Skills

  • Android Studio
  • SQL Developer
  • Java
  • C language
  • Experience in Agile methodologies and Software developments
  • MS Office
  • Health and safety procedures
  • Customer-service orientated
  • Billing issue resolution
  • Data input
  • Strategic scheduling
  • Calendar management
  • Document control
  • Meeting coordination

Custom

  • Eyebot – A Smart Assistive System, MATLAB, Image Processing, SVM Algorithm, 05/2020, International Journal of Innovative Research in Science, Engineering and Technology, 2020, A smart assistive system was built to assist Visually challenged people to sense the world around them using vision substitution and vision enhancement techniques.
  • Graphical Password Authentication for Banking System, PHP MVC, MySQL, G-suite, 01/2020, Implemented a custom protocol with two-factor authentication for added security. Skilled in developing efficient and organized web applications using PHP MVC framework and MySQL. Experienced in hosting on G-suite server for secure and reliable hosting environment.
  • Database Management | Road Safety Analysis, Flask, Python, PostgreSQL, MySQL, 06/2019, Engineered a road safety prediction system by connecting a PostgreSQL database and Jupyter Notebook and utilizing previous accident data with over 150,000 records and normalized the database to 4NF to reduce redundancy. Developed a custom website that is linked to the PostgreSQL database, allowing us to visualize the results of our queries using Tableau.
  • Data Intensive Computing | Income Prediction, Stream lit, Python, Machine Learning, Tableau, 01/2019, Developed a user interface using Stream lit framework in python for analyzing and presenting insights about the income slab in US. Performed various analyses on a dataset of over 30,000 records, by following ETL processes to clean and prepare the data and using EDA techniques to identify patterns and relationships. The resulting insights were visualized in Tableau dashboards.

Affiliations

  • Eager to expand knowledge and delve deeper into the realm of software and advanced technologies.
  • Passionate about exploring and creating art and craft projects.

Certification

Certified in Grow with Google

Languages

English
Proficient (C2)
Tamil
Advanced (C1)
Malayalam
Advanced (C1)
French
Elementary (A2)

References

References available upon request.

Timeline

Head Receptionist

London Croydon Hotel
10.2023 - Current

Charity worker

Croydon Refugee Day Center
10.2019 - Current

Bachelor of Computer Application - Computer Science

Alpha Arts And Science College

Master of Computer Science - Computer Science

University of Greenwich

Certified in Grow with Google

Angela Christy Lukose Arulraj