Angela Alexandra Sousa Rojas
Bournemouth
Summary
Dedicated Assistant Manager with experience in restaurant operation.
Skilled in staff training, Customer Service, and quality control. focused on maintaining high service standards, resolving issues efficiently, and supporting smooth daily operations. Proactive Assistant Manager with a focus on operational excellence in the hospitality sector. Delivers exceptional customer service and efficient workflow management, leading to increased revenue and repeat business. Drives team performance by implementing effective training and performance evaluation strategies.
Overview
4
4
years of professional experience
Work History
Assistant manager
Cumberland hotel
Bournemouth, England
12.2024 - 02.2026
- Assisted the manager in daily operations to ensure smooth workflow and achievement of business goals.
- Supervised and trained team members to maintain high performance and excellent customer service standards.
- Managed scheduling, inventory control, and staff allocation to optimize productivity.
- Handle customer complaints and resolved issues in a professional and timely manner.
- Monitored sales performance and assisted in implementing strategies to increase revenue.
- Ensured compliance with company policies, health and safety regulations, and local laws.
- participated in hiring processes and performance evaluations.
- Provided excellent customer service leading to repeat business and customer loyalty.
Restaurant supervisor
Suncliff Hotel
Bournemouth, England
09.2023 - 09.2024
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained, scheduled, and monitored front-of-house staff to maintain high performance and service standards.
- Assisted in managing reservations, floor plans, and guest seating to optimize dining experience.
- Handle customer complaints and feedback professionally, ensuring quick and effective resolution.
- Coordinated with kitchen staff to maintain efficient communication and service flow.
- Trained new staff members, leading to improved service standards.
- Promoted positive dining experience with exceptional customer service skills.
F&B Assistant
Suncliff Hotel
01.2022 - 07.2023
- Assisted in preparation and presentation of food and beverages.
- Served meals and drinks promptly to enhance guest satisfaction.
- Supported team members during busy periods to maintain service flow.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Distributed food and beverages with care, ensuring exceptional quality and presentation upon service.
Education
bachelors -
Union De Naciones
Venezuela,Caracas07.2019
Skills
- Staff supervision and shift coordination
- Guest service excellent
- Food safety and hygiene compliance
- Order management and quality control
- Training new team members
- Handling customers feedback and complaints
- Scheduling optimization
- Communication skills
Languages
English
Portuguese
Spanish
Angela Sousa
Motivated and hardworking professional with experience in management and production environments. skilled in teamwork, communication, and problem solving, known for being reliable, organized, and dedicated to achieving company goals. Always eager to learn and grow in a dynamic work environment.
Timeline
Assistant manager
Cumberland hotel
12.2024 - 02.2026
Restaurant supervisor
Suncliff Hotel
09.2023 - 09.2024
F&B Assistant
Suncliff Hotel
01.2022 - 07.2023
bachelors -
Union De Naciones