Angela Walker
Bexhill-On-Sea,East Sussex
Summary
Detail-oriented professional with expertise in telephone etiquette, written and verbal communication, and records management. Demonstrates strong organisation and prioritisation skills, ensuring efficient policy implementation and resilience under pressure. Committed to delivering exceptional customer service with excellent IT skills, aiming to leverage these competencies in a dynamic work environment.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Administrator - 247 Medical Assistance
International Medical Group
Remote, East Sussex
2022.07 - Current
- Establish accurate and additional required details from customers during first notification of loss interactions related to travel and private medical insurance.
- Verification of policy and communicating information to patients.
- Support patients by clarifying policy terms and addressing inquiries.
- Handle high volumes of inbound/outbound calls efficiently, providing excellent customer service to clients.
- Demonstrate understanding and empathy towards callers.
- Assist patients with Parkinson's disease in utilising technology for medication management.
- Facilitate high-volume email and attachment uploads to CMS with precision, ensuring timely alerts for medical team to review critical cases.
- Apply common sense to resolve customer issues.
- Ability to prioritise workload.
Telecare Engineer
Amicus Horizon/Casa Lifeline/Welbeing
Eastbourne, East Sussex
2009.07 - 2021.10
- Liaised with clients, understanding their needs and translating them into technical requirements.
- Conducted daily site visits to install, maintain and collect lifeline equipment
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
Education
Privacy & Security Awareness Training - IT
Online
RemoteVulnerable Customers - Insurance Regulations
Online
RemoteWord Level 1 & 2 Excel Level 1 & 2 - IT
Swansea University Day Courses
Swansea 2005.01 - 2006.01
RSA Stage 2 Stage 3 Text Processing - IT
Gorseinon College Belgrave Road Swansea
Gorseinon City and County of Swansea 2005.01 - 2006.01
GCSE - English Language {B} Mathematics {C} French {C} History {B) Geography (B)
Albury Manor School
Merstham, SurreySkills
-
Telephone etiquette
-
Written and verbal communication
-
Records management
-
Organisation and prioritisation
-
Policy implementation
-
Resilience under pressure
-
Customer Service
-
Excellent IT skills
Timeline
Administrator - 247 Medical Assistance
International Medical Group
2022.07 - Current
Telecare Engineer
Amicus Horizon/Casa Lifeline/Welbeing
2009.07 - 2021.10
Word Level 1 & 2 Excel Level 1 & 2 - IT
Swansea University Day Courses
2005.01 - 2006.01
RSA Stage 2 Stage 3 Text Processing - IT
Gorseinon College Belgrave Road Swansea
2005.01 - 2006.01
Privacy & Security Awareness Training - IT
Online
Vulnerable Customers - Insurance Regulations
Online
GCSE - English Language {B} Mathematics {C} French {C} History {B) Geography (B)
Albury Manor School