Angela Scott
Torpoint,Cornwall
Summary
Driven professional with an Occupational Health Administrative background, with experience in healthcare administration, currently contributing to the efficiency and professionalism at Babcock. Demonstrates exceptional organisational skills, experience in managing clinician schedules, client communications, and electronic records. Previous roles include Receptionist/Administrator at Quay Lane Surgery and Optometric Clinical Assistant at Specsavers, showcasing a strong background in customer service, data management, and team collaboration. Known for attention to detail, proactive problem-solving abilities, and excellent time management. Holds a full UK driving licence and is committed to maintaining high standards of confidentiality and data protection. Career goal: To continue enhancing operational efficiency within an administration setting while supporting business needs.
Overview
23
23
years of professional experience
Work history
Access Officer
Babcock International Group
Plymouth, Devon
03.2025 - Current
- To provide a professional customer service and gateway to the Devonport site.
- To provide an effective and efficient counter service to ensure that site access is complaint with MOD contract requirements
- Working in the back office processing site access applications for site traffic and access including VIP visits and renewal of passes.
- To review and identify improvements in processes with a view to continually improve the working environment, bringing in efficiencies and effective outputs that are value for money.
- Promote the team ethos in the team reception centre.Job Title, Company Name; City, County — 2016–2018
Occupational Heath Administrator
Health Partners
Plymouth, Devon
05.2023 - 03.2025
- I worked as part of a team in Babcock Devonport Dockyard, in an occupational health setting, this was a very fast pasted and challenging role where I needed to adapt to the needs of the business.
- I assisted with setting up teams meetings, managing the diary for clinicians and note taking.
- Managed client communications by answering phones and corresponding through email.
- Supported office efficiency by coordinating communications between departments.
- Controlled electronic customer records, encompassing data entry and administrative functions
- Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
- Conducted routine reporting tasks.
Receptionist/Administrator
Quaylane surgery
St Germans, Cornwall
01.2022 - 05.2023
- I had a varied job role working in an extremely busy doctors surgery.
- Worked cohesively with multiple teams across the organisation.
- Regular collaboration with a doctor in satellite surgery.
- Scheduled appointments via phone and in-person.
- Scanned confidential data for medical review.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Handled database updates and digital file management aligned with data security and integrity requirements.
Optometric Clinical Assistant
Specsavers Opticians
Plymouth, Devon
02.2002 - 12.2021
- Demonstrated crucial time management skills.
- Organized tasks to align with strategic objectives.
- Collaborated with the administrative team in the contact lens department.
- I have an eye for detail analysing and examining reports to ensure customer compliance
- Along with my team we would continually take on new projects helping to evaluate and adapt to new tasks.
- Integrated new pilot system into store database, overcoming migration challenges.
- Liaised with other parts of the Specsavers family (head office/call centre) as required.
- Teaching patients of all ages and abilities how to remove and insert contact lenses and providing advise so they are compliant and happy before they leave the store
- Cash handling through the till and setting up direct debits is also in my range of duties
- Regularly completed in-store training to stay current with GDPR regulations.
- Facilitated staff onboarding by showcasing operational systems.
- Managed inventory of clinical supplies, ordering stock as necessary to maintain essential levels.
- Displayed strong customer service skills by attentively handling queries by phone, email and in person.
- Arranged eye tests and contact lens appointments and maintained patient records.
- Performed pre-screening tests including retinal imaging and visual field testing.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Participated in staff training sessions to enhance product knowledge and customer service skills.
- Liaised with suppliers to order optical products, ensuring timely delivery and stock availability.
- Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
Education
Optometric Clinical Assistants -
Anglia Ruskin University
09/2007 - 07/2008
GCSEs - Maths, English, Science, Home Economics, Drama, Business Studies, Media Studies, RE
Tavistock College
Beginner, Intermediate & Advance - Microsoft Excel Complete Course
Online Course
GNVQ Level 2 - Leisure and Tourism
Tavistock College
NVQ Level 2 - Customer Service
Octogan Training
NVQ Level 2 - Business Administration
.
NVQ Level 2 - Information Technology
Octogan Training
Skills
- Full UK Driving License
- Loyal and Trustworthy
- Good Team Player
- Proactive
- Excellent Time Keeper
- Great Problem Solver
- Attention to Detail
Custom
I love to learn new things and have completed online courses to extend my knowledge, I have completed; Psychology: Witness Investigation with the Open University, Prevent Training via the Government Website, COVID 19: Adapting Child Protection Case Management with the University of Strathclyde, Microsoft Excel Complete Course - Beginner, Intermediate & Advance with a Distinction, I have an older brother with learning difficulties and because of this I have a greater understanding of the care and patience it takes to look after and talk to people with specific needs.
References
References available upon request.
Timeline
Access Officer
Babcock International Group
03.2025 - Current
Occupational Heath Administrator
Health Partners
05.2023 - 03.2025
Receptionist/Administrator
Quaylane surgery
01.2022 - 05.2023
Optometric Clinical Assistant
Specsavers Opticians
02.2002 - 12.2021
Optometric Clinical Assistants -
Anglia Ruskin University
09/2007 - 07/2008
GCSEs - Maths, English, Science, Home Economics, Drama, Business Studies, Media Studies, RE
Tavistock College
Beginner, Intermediate & Advance - Microsoft Excel Complete Course
Online Course
GNVQ Level 2 - Leisure and Tourism
Tavistock College
NVQ Level 2 - Customer Service
Octogan Training
NVQ Level 2 - Business Administration
.
NVQ Level 2 - Information Technology
Octogan Training
Similar Profiles
Edmund Taylor-MooreEdmund Taylor-Moore
Learning & Change Analyst at Babcock International GroupLearning & Change Analyst at Babcock International Group
SHANE FINNSHANE FINN
Field service engineer at Babcock International GroupField service engineer at Babcock International Group
Jack WarnerJack Warner
Trainer/ Assessor Incident Command at Babcock International GroupTrainer/ Assessor Incident Command at Babcock International Group
JOHN GIRVANJOHN GIRVAN
Electrical fitter at Babcock International GroupElectrical fitter at Babcock International Group
George Humble-smithGeorge Humble-smith
Close protection officer at 3RGClose protection officer at 3RG