Summary
Overview
Work history
Education
Skills
Timeline
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Angela Sakhrani

Stockport,Greater Manchester

Summary

Brings over 30 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Represented my company when I won an award for 50 over Fifty, a UK wide initiate celebrating the contribution of women over 50 in the Insurance industry, and I attended the exhibition in June 2022 held at Willis Tower Watson in London.



Overview

36
36
years of professional experience
1
1
year of post-secondary education

Work history

Expert Customer Specialist

Esure Insurance
Manchester, Manchester
11.2000 - Current
  • Managed customer enquiries effectively via inbound call, live chat and other online tools.
  • Managed high-volume customer queries simultaneously through effective multitasking both independently and whilst working in a team
  • Adhered strictly to policies and procedures for continued company compliance.
  • Supported other areas of the business, using my knowledge and experience.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Covered the TL roles where required, including coaching , mentoring, development plans, 121s and delivering tailored training

Sales team leader

AA
Stockport, Greater Manchester
02.1997 - 11.2000
  • Worked in various areas of the business including Vehicle inspections, used car data checks and breakdown membership sales, showing adaptability to change, started in sales and then covered the TL role for 2 years
  • Motivated team members to exceed established sales targets, creating incentives to increase morale.
  • Identified gaps in training to effectively plan and provide coaching opportunities to staff members.
  • Recognized and rewarded high performance within team, boosting sales.
  • Determined problem areas and resolved issues related to profitability and KPI achievement.

Education

NVQ Level 3 - Sales

instructus Group
Manchester
03.2016 - 10.2016

Skills

  • Customer demographics understanding
  • effective communication
  • Sales expertise
  • Complaint resolution
  • Creative problem solving
  • Strategic sales knowledge
  • Administrative support
  • Staff education and training
  • Attention to detail

Timeline

NVQ Level 3 - Sales

instructus Group
03.2016 - 10.2016

Expert Customer Specialist

Esure Insurance
11.2000 - Current

Sales team leader

AA
02.1997 - 11.2000

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Angela Sakhrani