Angela Owusu
Rochester,Kent
Summary
Dynamic professional with expertise in inventory accuracy and CRM software proficiency, complemented by strong analytical skills and pressure management. Demonstrates exceptional Microsoft Office expertise and communication skills, fostering effective teamwork. Skilled in omnichannel marketing strategy and cross-platform marketing, aiming to leverage these competencies to drive business success.
Overview
9
9
years of professional experience
Work history
Retail stock taker
Retail Asset Solutions
Bromley, City of London
2026.01 - Current
- Performed routine cycle counts to maintain accurate inventory records.
- Updated electronic database regularly to reflect real-time inventory changes.
- Utilised barcode scanners to enhance efficiency in stock management.
Customer service representative
MTN Ghana
Kumasi, Ashanti region
2023.10 - 2025.09
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 78%.
- Maintained compliant documentation on Hiver for reliable company records.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales & Distribution (Intern)
MTN Ghana
Kumasi, Ashanti region
2022.09 - 2022.12
- Managed over 450 customers' calls, providing valuable support for successful company events and meetings during sales mobile money awards.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Handled incoming calls and emails, ensuring prompt response.
Sales assistant
Tiger Clothing
Kumasi, Ashanti region
2017.08 - 2018.10
- Conducted daily inventory checks to manage stock levels accurately.
- Handled high-pressure situations calmly, keeping store operation seamless by increasing sales by 10% during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
Education
Master of Science - Digital Marketing and Analytics
University of Kent
Canterbury 2025.09 -
Bachelor of Arts - Communication Design (Advertising & Media Management )
Kwame Nkrumah University of Science and Technology
Ghana 2019.09 - 2023.10
Skills
- Inventory accuracy
- CRM software proficiency
- Multitasking
- Analytical skills
- Pressure management
- Microsoft Office expertise
- Communication skills
- Teamwork
- Conflict resolution
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Retail stock taker
Retail Asset Solutions
2026.01 - Current
Master of Science - Digital Marketing and Analytics
University of Kent
2025.09 -
Customer service representative
MTN Ghana
2023.10 - 2025.09
Sales & Distribution (Intern)
MTN Ghana
2022.09 - 2022.12
Bachelor of Arts - Communication Design (Advertising & Media Management )
Kwame Nkrumah University of Science and Technology
2019.09 - 2023.10
Sales assistant
Tiger Clothing
2017.08 - 2018.10