ANGELA OSEI
London
Summary
Detail-oriented and well-organized professional with a proven ability to balance multiple responsibilities while excelling academically. Driven and dedicated, consistently striving for results in the face of challenges. Strong emotional resilience facilitates effective handling of difficulties, complemented by excellent communication and interpersonal skills developed through extensive experience in administrative roles and human resource management. These competencies foster collaborative teamwork and the capacity to achieve outstanding individual outcomes.
I am also a Dental healthcare professional with diverse experience in patient care, infection control, and dental procedures. Strong focus on teamwork, ensuring smooth clinic operations, and adaptable to changing needs. Skilled in dental radiography, chairside assistance, and patient education. Reliable and goal-focused, contributing to high-quality dental care and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Dental Nurse
Dentistry at the Old Bank
09.2024 - Current
- Assisted in preparation and sterilization of dental instruments to ensure compliance with health and safety standards.
- Supported patients by providing information about procedures and addressing concerns to enhance comfort and trust.
- Monitored inventory levels of dental supplies, ensuring timely reordering to maintain operational efficiency.
- Collaborated with dental professionals to implement treatment plans, ensuring adherence to protocols for optimal patient care.
- Trained new staff on clinical procedures and best practices, fostering a knowledgeable team environment.
- Led initiatives to improve infection control measures, enhancing safety standards within the practice.
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
- Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Taught patients oral hygiene strategies and offered nutritional counseling to maintain oral health.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
- Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.
- Improved and developed knowledge through continuing education courses and seminars.
Trainee/Qualified Dental Nurse
Dentaria Dental Practice
05.2022 - 08.2024
- Assisted dentists in performing complex dental procedures, ensuring efficient and successful outcomes.
- Improved patient comfort by providing thorough explanations of dental procedures and answering questions.
- Trained new staff members on clinic protocols and best practices, fostering a collaborative work environment.
- Promoted oral health education by teaching patients about proper hygiene habits and preventative measures.
- Gained hands-on experience assisting dentists with various dental specialties such as orthodontics, endodontics, periodontics.
- Contributed to a positive patient experience with compassionate chairside manner and attentive care.
Trainee Dental Nurse
Crofton Park Dental Practice
10.2021 - 04.2022
- Assisted in patient care by preparing treatment rooms and ensuring cleanliness standards.
- Supported dental procedures by sterilizing instruments and managing inventory of supplies.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists to ensure efficient workflow during treatments and consultations.
- Monitored patient comfort levels throughout procedures, addressing concerns promptly.
- Enhanced patient experience by fostering a welcoming environment and maintaining high service standards.
- Demonstrated adaptability within the workplace by effectively adjusting to schedule changes or shifting priorities as needed.
Trainee Dental Nurse
Battersea Smiles
08.2021 - 09.2021
- Assisted in patient preparation, ensuring comfort and readiness for dental procedures.
- Maintained a sterile environment by adhering to infection control protocols and safety regulations.
- Supported dentists during procedures by providing necessary instruments and materials efficiently.
- Monitored patient vital signs, reporting any concerns promptly to the dental team.
- Managed inventory of dental supplies, ensuring availability for daily operations without overstocking.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Educated patients on oral hygiene practices, enhancing their understanding of post-treatment care.
Administrator
University of Cape Coast
08.2018 - 11.2020
- Company Overview: College of Distance Education, University of Cape Coast
- Providing administrative and secretarial services in the region
- Supervising administrative staff in the region
- Managing resources and all facilities in the region and ensuring that they are properly maintained
- Ensuring that all study centres facilities are conducive for teaching and learning
- Visiting the study centres and providing support services to students
- Explaining and marketing University of Cape Coast programmes, in general, and College of Distance Education programmes to prospective students in the region
- Writing of official letters, memos and reports
- Any other duties that may be assigned by College and the Registrar
- College of Distance Education, University of Cape Coast
- Coordinated student enrollment processes to enhance registration efficiency.
- Developed and implemented policies for academic record management and compliance.
- Collaborated with faculty and staff to address scheduling conflicts and ensure seamless course offerings.
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Trained staff on updated registration procedures, enhancing team performance and knowledge of best practices.
- Collaborated with faculty to optimize course scheduling based on enrollment patterns.
- Streamlined communication between departments to improve service delivery to students.
Administrator
University of Cape Coast
08.2014 - 07.2018
- Company Overview: Directorate of Public Affairs, University of Cape Coast
- Serving as the editor for all publications produced by the unit i.e. annual reports, bulletins, gazettes and policy documents
- Ensuring that all statutory publications are well executed
- Supervising the coverage, documentation and publishing (where necessary) of University events
- Assisting with the planning and organisation of major University events
- Supervising and assisting with administrative and secretarial work in the Section
- Supervising and monitoring staff of the Section
- Coordinating the activities of the staff of the Section owing to their diverse professions
- Managing resources and all facilities in the Section and ensuring that they are properly maintained
- Writing of official letters, memos, reports and minutes
- Any other duties assigned by the Director of Public affairs and the Registrar
- Directorate of Public Affairs, University of Cape Coast
Education
Master of Business Administration with Thesis - Human Resource Management
University of Cape Coast
Cape Coast, Central Region, Ghana01.2013
Bachelor of Management Studies -
University of Cape Coast
Cape Coast, Central Region, Ghana01.2002
Dental Nursing Diploma
National Examining Board For Dental Nurses
United Kingdom06-2023
IACSD Accredited Intravenous Sedation Course
IACSD
United Kingdom03-2025
Skills
- Goal-driven
- Strong organizational abilities
- Strong communication skills
- Team collaboration with diverse groups
- Student support services
- Proficient in computer applications
- Assisting in oral surgery
- Professionalism and ethics
- Infection control expertise
- Special needs patients care
- Oral hygiene education
- Patient records management
- Patient care excellence
- Electronic dental record (EDR)
- Chair-side support
- Oral imaging
- Adaptability and flexibility
- Certified in CPR
Timeline
Dental Nurse
Dentistry at the Old Bank
09.2024 - Current
Trainee/Qualified Dental Nurse
Dentaria Dental Practice
05.2022 - 08.2024
Trainee Dental Nurse
Crofton Park Dental Practice
10.2021 - 04.2022
Trainee Dental Nurse
Battersea Smiles
08.2021 - 09.2021
Administrator
University of Cape Coast
08.2018 - 11.2020
Administrator
University of Cape Coast
08.2014 - 07.2018
Master of Business Administration with Thesis - Human Resource Management
University of Cape Coast
Bachelor of Management Studies -
University of Cape Coast
Dental Nursing Diploma
National Examining Board For Dental Nurses
IACSD Accredited Intravenous Sedation Course
IACSD
References
- Prof. Edward Marfo-Yiadom, School of Business, University of Cape Coast, Cape Coast, Ghana, emarfo-yiadom@ucc.edu.gh, 0244515162
- Mr. Joseph C. Sefenu, Deputy Registrar, University of Cape Coast, Cape Coast, Ghana, jsefenu@ucc.edu.gh, 0268173317
- Mr. Albert K. Koomson, Former Director, Centre for Continuing Education (now College of Distance Education), University of Cape Coast, Cape Coast, Ghana, 0243887343
Job Competence
- Result oriented
- Good organisational skills
- Excellent communication and interpersonal skills
- Ability to function well in a team of diverse backgrounds
- Ability to provide support services to students
- Computer literate
Committee Service
- Congregation Planning Committee, University of Cape Coast, Member, 2016-03-01, 2018-07-31
- Publications Board, University of Cape Coast, Member/Secretary, 2015-10-01, 2018-07-31
- UCC Printing Press Board, University of Cape Coast, Secretary, 2015-03-01, 2018-07-31
- Draft Communication Policy Team, Member, 2016-01-01, 2017-12-31
- Public Affairs Strategic Committee Team, Member, 2016-01-01, 2017-12-31
- Ad-Hoc Committee on Review of University Facility Charges, Secretary, 2015-07-01, 2015-08-31
- Committee for External Quality Evaluation of College of Distance Education’s Operations, Secretary, 2014-09-01, 2014-09-30
- Local Organizing Committee for DETA Conference, Secretary, 2009-08-03, 2009-08-06
Community Services
- Secretary, Ghana Association of University Administrators (GAUA), University of Cape Coast Chapter, 2017-01-01, present
- Member, Graduate Association of University Women GAUW, Ghana, A subsidiary of Graduate Women International (GWI), an association which seeks to empower women and girls through lifelong education.
- Monitoring and invigilation, College of Distance Education face-to-face activities and examinations
Research Activities Interests
- Best Practices in Human Resource Management in the Ghanaian Work Environment
- Human Resource Management (HRM) and Corporate Strategy in Ghanaian Institutions
- Events Planning and Organisation in Public Sector Institutions
- Women and Girls’ Empowerment in the Ghanaian Society
Memo
Publication of Vice-Chancellor’s Annual Report to Congregation, This Memorandum was written to the Vice-Chancellor, through the Chairman of the Publications Board. It resulted in the current form of the Vice-Chancellor’s Annual Report to Congregation since 2015/2016 reporting year. It also resulted to a large extent, in the publication of the Research Report by the Directorate of Research, Innovation and Consultancy (DRIC).
Reports
- Report of Implementation Team on Identification of Commercial Vehicles on UCC campus, Registrar, 2016-09-01
- Report on Ad-Hoc Committee on Review of University Facility Charges, Management, 2015-08-01
- Report on Committee for External Quality Evaluation of College of Distance Education’s Operations, Directorate of Research, Innovation and Consultancy (DRIC), 2014-09-01
- Report on Orientation Programme for Newly Appointed Senior Administrative Staff in the Registrar’s Department, 2014-01-01
Membership Of Professional Associations
Ghana Association of University Administrators (GAUA)
Personal Information
- Date of Birth: 1st June, 1979
- Nationality: Ghanaian
- Marital Status: Married
Publications
Kosi I., Opoku-Danso A. & Ofori A. A. S., Human resource practices and retention: An empirical study of senior staff of University of Cape Coast., International Journal of Technology Enhancements and Emerging Engineering Research, 3, 11, 2015-11-01, 62 - 68, Introduction, Aspects of Literature Review, Aspects of Methodology, Aspects of findings, Conclusions and Aspects of Recommendations and References.
Interests
- Reading
- Watching Movies
- Babysitting
Training
- ICEF Webinar on Advancing Agent/University relationships in a COVID-19 World, 2020-05-06
- Continuous Professional Development (CPD) Workshop, GAUA @40 Launch and Mini Congress 2019 on Professional Development in the 21st Century University Administration, 2019-07-13, University of Cape Coast
- Ghana Association of University Administrators (GAUA) Continuous Professional Development Series, 2017-08-04, Great Hall, University of Ghana, Legon, Accra, Ghana
- 1st Easter Forum of the University of Cape Coast, 2015-04-29, College of Distance Education
- Training and Development Section of the University of Cape Coast Training Programme for Senior Members (Non-Teaching) on Management and Leadership, 2015-04-06, 2015-04-07, Saskawa Conference Room, UCC
- Training and Development Section of the University of Cape Coast Training Programme for newly appointed Junior Assistant Registrars, 2014-11-11, 2014-11-20, Academic Board Chamber, UCC
- Training and Development Section of the University of Cape Coast Training Workshop for Management and all Heads of Department on organizing University ceremonies, 2014-09-11, SMS Auditorium
- 2nd Annual Colloquim on Oil and Gas, 2010-04-01, Elizabeth Adabor Conference Room at the Institute of Education UCC
- International Conference on Distance Education and Teacher Training in Africa (DETA), 2009-08-03, 2009-08-06, University of Cape Coast
reading , volunteering with children and young people
I volunteer with children and youth church at my local parish