Summary
Overview
Work history
Education
Skills
Affiliations
References
Stay at home Mum
Volunteer at Residential Care Home
Timeline
Generic

Angela Orchard

Southgate, London

Summary

Energetic employee well-versed in strong communication and organisational, interpersonal and negotiation skills. Driven to deliver high-quality service and consistent results. Dependable and successful, problem solver, and multitasker. Pursuing sales position with equally enthusiastic team.

Overview

22
22
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service

Noble Gift Packaging
Enfield, Middlesex
02.2019 - 12.2019
  • Provided outstanding customer service.
  • Demonstrated polite and enthusiastic phone manner to take orders and handle customer queries.
  • Advised customers on availability, pricing and location of products.
  • Completed customer orders with speed and accuracy.
  • Worked with some high-profile customers such as Pukka Teas to produce postal packaging for their products.

Administrative assistant

O'Neill Joinery
Whetstone, Barnet
09.2016 - 12.2018
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Oversaw database to maintain updated records and accuracy.

Receptionist, Administrator

BMI Private Hospital
Oakwood, Enfield
09.2010 - 03.2011
  • Handled diary management for smooth-running administration processes.
  • Coordinated room preparation for physiotherapists between each patient.
  • Greeted patients warmly, aiming to provide positive, smooth check-in experiences.
  • Managed incoming calls effectively using switchboard systems.
  • Carried out day-to-day duties accurately and efficiently.

PA / Emergency Planning

NHS
Cockfosters, Enfield
05.2009 - 09.2010
  • General PA Duties, Diary Management, Minuting Meeting, Operated Multi lined phone systems, Mailbox Management and Expenses.
  • Completed ad-hoc personal errands, including laundry collection, gift ordering and restaurant reservations for well-rounded personal support.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Worked along side Emergency Planning department, arranging training centres for Swine Flu Pandemic.


PA to European Managing Director

Elan IT Recruitment
City of London, London
03.2008 - 03.2009


  • Processed mail, email and phone enquiries.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Prepared letters, emails.
  • Received and processed staff business expenses.
  • Completed ad-hoc personal errands, including laundry collection, gift ordering and restaurant reservations for well-rounded personal support.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Coordinated and secured meetings for management teams.
  • Coordinated flight, accommodation and travel arrangements.
  • Managed multiple diaries.

PA to European Executive Director

JVC Professional Europe Limited
Staples Corner, London
04.2007 - 03.2008
  • General PA Duties, Diary Management, Minuting Meeting, Operated Multi lined phone systems, Mailbox Management and Expenses.
  • Completed ad-hoc personal errands, including laundry collection, gift ordering and restaurant reservations for well-rounded personal support.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Managed multiple diaries.

PA to Divisional and Regional Managers

Pulse Staffing
Cheshunt, Hertfordshire
12.2006 - 03.2007
  • Organised and maintained filing system for easy staff access.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
  • Received and processed staff business expenses, maintaining excellent cash flow and budget management.
  • Diary Management for multiple Managers

Recruitment consultant

Hudson Global Services
City of London, London
02.2006 - 12.2006
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Registered new candidates, developing wide-ranging database to meet client recruitment needs.
  • Wrote employee references for staff leaving company positions.
  • Coached candidates through interview process to secure top roles.

Lettings manager

Comer Homes
Friern Barnet, Barnet
02.2005 - 02.2006
  • Showed residential properties and explained features, value and benefits of available homes.
  • Coordinated lets through communication with Landlords and Tenants.
  • Answered phone calls and emails from potential and existing customers.
  • Estimated costs using working knowledge of current market trends.
  • Drafted leasing agreements for tenant signing.
  • Managed and rented out rental properties.
  • Liaised with high-profiles clients such as Arsenal FC, Girls Aloud and McFly both pop bands.

Lettings negotiator

Lanes
Enfield, Enfield
02.2005 - 06.2005
  • Showed residential properties and explained features, value and benefits of available homes.
  • Coordinated lets through communication with Landlords and Tenants.
  • Answered phone calls and emails from potential and existing customers.
  • Estimated costs using working knowledge of current market trends.
  • Drafted leasing agreements for tenant signing.
  • Managed and rented out rental properties.

Insurance consultant

Hamilton Fraser
London, London
07.2004 - 02.2005
  • Outlined insurance policies to protect customer interests and meet regulatory requirements.
  • Reviewed Insurance applications and processed approvals or denials.
  • Liaised between customers and corporate entities to resolve financial disputes.

Insurance agent

Midway
Finchley, Barnet
07.2003 - 07.2004
  • Outlined insurance policies to protect customer interests and meet regulatory requirements.
  • Reviewed Insurance applications and processed approvals or denials.
  • Liaised between customers and corporate entities to resolve financial disputes.

Insurance consultant

Premier Care UK Ltd
Finchley, London
01.1999 - 07.2003
  • Outlined insurance policies to protect customer interests and meet regulatory requirements.
  • Reviewed Insurance applications and processed approvals or denials.
  • Gathered customer information to assess coverage needs and recommend products.

Nanny and First Mate

Midas Power Yacht
Florida, America
02.1998 - 06.1998
  • Childcare
  • Home-schooling
  • Domestic Duties

Education

GCSEs - English

St Michaels Catholic Grammar School For Girls
London
09.1992 - 06.1997

NVQ Level 2 Business Administration - Business Administration

City and Guilds
London
09.2007 - 03.2008

NCFE Certificate in Employability -

Capel Manor College
Enfield
01.2024 -

Business Course for Women -

Enterprise Enfield
London
01.2016 - 09.2016

Skills

  • Communication skills
  • Sales and Negotiation
  • Customer-focused
  • Customer relations
  • New account development
  • Problem-solving
  • Payroll administration
  • Time management
  • Diary Management
  • Team building
  • Leadership
  • Networking
  • Highly Organised
  • Presentations and proposals
  • Relationship management
  • Account management
  • Honest
  • Accountable
  • Committed
  • Flexible to different objectives


Affiliations

  • Fitness with Leeza, I attend 2-4 classes a week in my area with other men and woman, I find this enjoyable for not only keeping fit and healthy but I am also part of a larger community of like minded people.

References

Ann Jackson

Queen Ann Care Homes

07738 570 471

ann.jackson@queenanncare.com


Daniel Cooper

Noble Gift Packaging

020 8805 4111

d.c@noblegift.co.uk

Stay at home Mum

September 2011 - December 2015

Volunteer at Residential Care Home

Activities Organiser August 2021 - September 2023

Timeline

NCFE Certificate in Employability -

Capel Manor College
01.2024 -

Customer Service

Noble Gift Packaging
02.2019 - 12.2019

Administrative assistant

O'Neill Joinery
09.2016 - 12.2018

Business Course for Women -

Enterprise Enfield
01.2016 - 09.2016

Receptionist, Administrator

BMI Private Hospital
09.2010 - 03.2011

PA / Emergency Planning

NHS
05.2009 - 09.2010

PA to European Managing Director

Elan IT Recruitment
03.2008 - 03.2009

NVQ Level 2 Business Administration - Business Administration

City and Guilds
09.2007 - 03.2008

PA to European Executive Director

JVC Professional Europe Limited
04.2007 - 03.2008

PA to Divisional and Regional Managers

Pulse Staffing
12.2006 - 03.2007

Recruitment consultant

Hudson Global Services
02.2006 - 12.2006

Lettings manager

Comer Homes
02.2005 - 02.2006

Lettings negotiator

Lanes
02.2005 - 06.2005

Insurance consultant

Hamilton Fraser
07.2004 - 02.2005

Insurance agent

Midway
07.2003 - 07.2004

Insurance consultant

Premier Care UK Ltd
01.1999 - 07.2003

Nanny and First Mate

Midas Power Yacht
02.1998 - 06.1998

GCSEs - English

St Michaels Catholic Grammar School For Girls
09.1992 - 06.1997

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Angela Orchard