ANGELA O'GRADY

• Concierge front of house, first point of contact..
• Meeting and greeting.
• Log all visitors in and out,
• Maintain a professional demeanour at all times.
• Answering the phone.
• Person centred care and confidentiality at all times.
• Log all relevant event of the day on the RIC system, always ensuring records and documents are kept safe.
• Safe and well checks on each shifts.
• Support when customer making GP appointments and all other appointments.
• Deliver person-centred care to meet individual needs and requirements.
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• Excellent team player, and also able to work individually. and efficiently.

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Delivered person-centred care to meet individual needs and preferences.

Collect top-ups for rents.

Help and support wherever needed.

Log on the RIC system, ensuring records and documents are kept safe.

Safe and well checks during the shift.

Make GP appointments for the customers when needed, collecting customers top up for the rent.

Always maintained professional demeanour whilst dealing with all situations,

I've been retired since 2021 but due to the cost of living, I have to

• Enhanced guest satisfaction by providing excellent customer service.

• Good listening skills, when speaking to the customer.
• Provided emotional support to the customer when needed.
• Provide personal care, health and safety, moving and handling people.
• good communication skills.
• work individually and as part of a team
• Good writing skills to be able to fill out care plans.
• Delivered excellent customer service.
• Be able to keep calm in emergencies.
• Able to meet dead lines where necessary.
• The ability to be able to understand and follow policies and procedures.

• Improved order fulfilment by accurately packaging products for delivery.
• Executed careful inspection of items for damage, ensuring customer satisfaction.
• Enhanced productivity with efficient arrangement and sealing of packages.
• Packing engine parts for the partnership Company Rolls Royce to a very high standard.
• As a team Leader I motivated five personnel and managed their work load to ensure the productive output, meeting targets and tight deadlines.
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• Delivered person-centred care to meet individual needs and preferences.
• Being able to communicate well with a range of people.
• Ensured adherence to care standards by following organisational policies and procedures.
• Being not judgemental, or having a non-discriminatory approach towards others.
• I have 40 years of experience of working in a variety of diverse teams, each required a different approach to ensure maximum productivity, and I feel I am extremely flexible and committed to the needs of any team I have the pleasure of working with.