Summary
Overview
Work history
Education
Skills
Additional
Timeline
Generic

Angela Nahimi

Isleworth,Middlesex

Summary

Proactive and results-driven professional with a strong background in customer service and team management. Seeking a role in the security and team management industry after a career break due to family commitments. Proven ability to supervise operations, maintain security protocols, and ensure smooth daily functions in fast-paced environments. Skilled in training and mentoring teams to deliver exceptional service while maintaining high standards of health and safety. Well-versed in collaborating with teams to meet performance goals and ensuring a high level of client satisfaction in a professional and safety-conscious environment. Demonstrated time management skills enable me to accomplish tasks efficiently and effectively. Known for a positive attitude and enthusiasm, bringing energy to interactions and consistently focusing on creating a welcoming environment for both colleagues and customers. Confident that my background and dedication, combined with my upbeat nature, would make me a valuable addition to the team.

Overview

12
12
years of professional experience
2007
2007
years of post-secondary education

Work history

Assistant store manager

Pop Inn
Richmond, Richmond upon Thames
03.2019 - 02.2024
  • Supervised daily store operations, ensuring compliance with company policies and security regulations.
  • Trained staff to enhance customer service, leading to a 20% improvement in customer satisfaction scores over six months.
  • Managed inventory control and conducted regular audits, reducing stock loss by 10% year over year.
  • Monitored health and safety measures for guaranteed compliance.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Customer service representative

Bentalls
Kingston upon Thames
02.2012 - 01.2019
  • Assisted at least 30 customers daily with inquiries and provided information on products and services.
  • Resolved 8/10 of customer complaints independently, following company guidelines, and referred complex cases to team leaders, maintaining a high issue-resolution rate.
  • Participated in monthly training sessions, ensuring up-to-date knowledge of company products and policies, contributing to a 10% increase in product up-selling.
  • Collaborated with team members through active-listening and thorough planning of ways to increase sales, successfully exceeding an uptake of 15%.
  • Maintained excellent client satisfaction by providing in-depth support.

Education

A-Levels - Economics, Social Science , History

Zoomvlet college
Roosendaal,Netherlands
04.2001 - 06.2002

NVQ Level 4 - Social Sciences

The Hauge
Denhaag , Netherlands

Skills

  • Customer Service
  • Active Listening
  • Interpersonal Skills
  • Team Management & Development
  • Collaboration
  • Flexibility & Adaptability
  • Attention to Detail
  • Security Awareness
  • Time Management
  • Problem-Solving
  • Multilingual Proficiency
  • Willingness to Learn

Additional

English
Proficient (C2)
Dutch
Proficient (C2)
Persian
Native
Urdu
Beginner

Timeline

Assistant store manager

Pop Inn
03.2019 - 02.2024

Customer service representative

Bentalls
02.2012 - 01.2019

A-Levels - Economics, Social Science , History

Zoomvlet college
04.2001 - 06.2002

NVQ Level 4 - Social Sciences

The Hauge
Angela Nahimi