Angela Mirga
Cradley Heath
Summary
Dynamic professional with a strong foundation in fast thinking and quick decision-making, complemented by exceptional verbal and professional communication skills. Demonstrates a keen safety awareness and adherence to quality standards, while maintaining calm under pressure. Proven team player with leadership and motivational abilities, adept at public speaking and time management. Committed to continuous learning and development, with a focus on achieving excellence in all endeavours.
Overview
3
3
years of professional experience
Work History
Assembly Line Worker
Polypac
Dudley
03.2025 - 04.2025
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals.
- Utilised problem-solving skills to quickly address and resolve equipment malfunctions, minimising production delays.
- Counted and confirmed products whilst packing, minimising errors.
- Maintained high standards in quality assurance.
Sales Assistant
Tesco
Cambridge
10.2024 - 02.2025
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer returns, refunds and exchanges at customer service desk.
Team Leader
Co-op Food
Cambridge
02.2024 - 10.2024
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Trained and supervised team to deliver on store sales targets.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Making sure reductions and delivery is done on time
Manager
Grange Fryer
Stourbridge
05.2022 - 01.2024
- Facilitated customer interactions to enhance satisfaction.
- Ensured proper packaging of food.
- Prepared and fulfilled customer orders efficiently.
- Monitored performance of team members.
- Coaching employees.
- Preserved an orderly and tidy environment.
- Ensured accuracy in food orders.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Devised efficient staff rotas aligning with business requirements.
Store Assistant
Heron Foods
Blackheath
04.2023 - 10.2023
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Kept shelves neat, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Greeted customers upon entry, offering assistance and guidance to improve shopping experience.
- Assisted customers in locating products, offering recommendations based on their preferences.
- Processed transactions at the till, handling cash and card payments efficiently.
- Conducted price checks for customers, ensuring pricing accuracy on the shop floor.
- Handled customer returns, refunds and exchanges at customer service desk.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
Education
Level 4 - Business Management
Arden University
GCSEs -
Ormiston Forge academy
Skills
- Fast thinking
- Safety awareness
- Team player
- Verbal communication
- Quick decision-making
- Professional communication
- Quality standards
- Willingness to learn
- Calm under pressure
- Team leadership and motivation
- Public speaking
- Time management
Languages
English
Polish
Affiliations
- Cooking
- Reading
- Shopping
Timeline
Assembly Line Worker
Polypac
03.2025 - 04.2025
Sales Assistant
Tesco
10.2024 - 02.2025
Team Leader
Co-op Food
02.2024 - 10.2024
Store Assistant
Heron Foods
04.2023 - 10.2023
Manager
Grange Fryer
05.2022 - 01.2024
Level 4 - Business Management
Arden University
GCSEs -
Ormiston Forge academy
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