Angela Lishman
Cheshire West and Chester,United Kingdom
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work history
Store manager
Costa Coffee
Northwich, Cheshire
05.2014 - Current
- Able to lead a team successfully going above targets for NPS and Team Turnover.
- Coached underperforming employees improving their job performance significantly.
- Able to monitor stock levels so we consistently have the correct products in place whilst ensuring waste levels are kept at a minimum.
- Maintaining a clean fresh looking store at all times.
- Ensuring we have high levels of customer satisfaction at all times. Hitting customer feedback targets every month in 2024.
- Able to lead training sessions direct to the team or on a individual basis
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Sales and Retention Specialist
Lloyds Banking Group
Sunderland, Tyne and Wear
02.2010 - 05.2016
- Tracked key performance indicators periodically, ensuring timely course-correction when necessary.
- Handled difficult customers professionally, diffusing tense situations effectively.
- Optimised client experience by understanding their unique requirements and offering tailored solutions.
Customer Support Specialist
Barclays
Newcastle upon Tyne
10.2005 - 01.2010
- Maintained updated knowledge of product offerings to provide accurate information to customers.
- Boosted customer satisfaction by resolving complex queries swiftly.
- Developed personalised solutions to ensure customer satisfaction at all times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
A-Levels - Travel & Tourism
New College Durham
Durham 09.1998 - 08.2010
Skills
- Great communication skills
- Strong Leadership skills
- Customer focussed
- Calm under pressure
References
- Gareth Hadaway Area Manager - garethhadaway@costacoffee.co.uk
Timeline
Store manager
Costa Coffee
05.2014 - Current
Sales and Retention Specialist
Lloyds Banking Group
02.2010 - 05.2016
Customer Support Specialist
Barclays
10.2005 - 01.2010
A-Levels - Travel & Tourism
New College Durham
09.1998 - 08.2010