Angela Jackson
NRG Automation Limited / Ellard Limited
Halebank,Cheshire
1
Certification
6
years of post-secondary education
40
years of professional experience
Detail-oriented professional skilled in GDPR regulations, HR practices, and health and safety compliance. Experienced in SAGE system administration and database management, with a focus on maintaining confidential office records. Adept at prioritising workloads and ensuring effective communication. Aiming to improve organisational efficiency through expertise in records management.
Work history
Business Manager
12 Years 3 Months- Managed complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.
- Advised line managers on employee performance reviews procedures, ensuring fair assessment practices were followed.
- Implemented new HR software systems to streamline administrative processes.
- Ensured legal compliance by monitoring and implementing applicable human resource requirements.
- Developed HR policies by identifying and researching human resources issues.
- Established a clear communication channel between management and employees through regular updates and open forums.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Updated managers and employees on employment relations regarding performance, attendance, and discipline.
- Oversaw payroll functions ensuring accurate and timely processing of salary payment.
- Designed reward schemes to motivate employees and foster job satisfaction.
- Interpreted employment law regulations for company-wide understanding and adherence.
- Coordinated with external agencies to organise health checks for employees.
- Assessed safety training requirements and developed customised instruction programmes.
- Collaborated with management to create a culture of safety throughout the organisation.
- Improved workplace safety through regular compliance assessments.
- Improved workplace safety through regular compliance assessments.
Purchase Ledger Sales and Accounts
2 Years 9 Months- Managed accounts purchase ledger system using Sage package, processed receipts and input of invoices for monthly BACS payment run, and reconciled petty cash and Visa statements for monthly management reports.
- Performed daily administrative tasks with precision in an office environment.
- Completed assigned projects promptly while adhering to strict deadlines.
- Adapted swiftly to new processes and integrated them into daily workflows.
Quality / HSE Administrator
4 Years 10 Months- Coordinated quality system to ISO 9001:2008 standard and managed audits, ensuring compliance with procedures and timely completion of corrective action reports.
- Participated in Health & Safety Team, attending regular meetings and contributing to safety initiatives; hold current First Aid Certificate and training in ISO 14001.
- Served as Quality / HSE Administrator in Quality Department at Superfos, assuming responsibilities of Quality Manager after her resignation in April 2008 until redundancy in July 2011.
Office Administrator
7 Years 11 Months- Joined GK Littlemore in July 1998 as part-time office administrator, handling incoming telephone calls from the public and local authorities. Assisted with sales and purchase ledger accounts using Viztopia Accounts Package, managing daily processing of invoices, advice notes, reject notes, and statements, ensuring timely preparation for monthly cheque run.
- Balanced and controlled petty cash and fuel account weekly. Maintained and updated employee records, including starter packs, holiday forms, and time sheets. Updated and maintained company Quality Manual and documentation for quality audit preparation.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Assisted in staff recruitment, contributing to building a strong team.
- Ensured compliance with health and safety regulations at all times.
Customer Service Advisor – Enquiry Line
1 Year 9 Months- Handled customer enquiries and resolved complaints in a busy call centre environment.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Conducted regular meetings with staff, boosted morale and productivity levels.
Clerical Officer – Revenue Section
1 Year 11 Months- Maintained pension books for residents, ensuring accuracy in record-keeping and organisation.
- Handled incoming post, ensuring timely distribution.
- Enhanced efficiency by managing office supplies inventory.
- Handled incoming post, ensuring timely distribution,.
Senior Office Administrator
2 Years 11 Months- Managed purchase and sales ledger, customer interactions, payroll processing, and daily office operations to ensure smooth organisational functioning.
- Ensured smooth business operations with effective resource allocation strategies.
- Prepared detailed reports for presentation at board meetings.
- Managed sensitive documents with strict confidentiality in the office.
Education
C.S.E - English, Maths, Geography
- O’ Level
- Typing, Human Biology, Beauty Care, Art / Pottery
- Business Studies and Computer Based Learning Course
- Computer Course, Word Processing Course
GPA: Pass
- Basic Accounts, Payroll
GPA: Pass, Diploma
Skills
HR practices knowledge
Crisis management
Data protection compliance
Records management
SAGE system administration
Database management
Occupational safety management
Workload management
Workload prioritisation
Team development
Stakeholder engagement
Effective communication
Attention to detail
Confidentiality management
Office records management
Certification
- ISO 9000:2000 Series Foundation Training Course - September 2008
- Internal QMS Auditor Training Course - October 2008
- SSCE/EMS-IMP – Implementing ISO 14001 - March 2009
- St Johns Ambulance – First Aid at Work - November 2008
- MHFA - August 2025
- Situational Leadership - ILM City & Guilds -November 2022
- Menopause an the Workplace - Acas - June 2019
- Practical AI at Work - January2026
Leisure and Interests
In my free time I enjoy spending time with my family and friends. I also enjoy caravanning and social events spending weekends away.
Timeline
Business Manager
NRG Automation Limited / Ellard Limited
2014.05 - 2026.08Read More
Purchase Ledger Sales and Accounts
Houghreen Garage Limited
2011.07 - 2014.04Read More
Quality / HSE Administrator
Superfos Runcorn Limited
2006.09 - 2011.07Read More
Office Administrator
G K Littlemore Electrical Limited
1998.07 - 2006.06Read More
Customer Service Advisor – Enquiry Line
GUS Home Shopping
1994.05 - 1996.02Read More
Clerical Officer – Revenue Section
Community Integrated Care
1990.06 - 1992.05Read More
Sight & Sound College – Liverpool
from Basic Accounts, Payroll
1988.02 - 1988.11Read More
Halton College
from Computer Course, Word Processing Course
1987.02 - 1987.08Read More
Senior Office Administrator
PEC Pallets
1986.05 - 1989.04Read More
Halton Hi Tec – YTS Training Scheme
from Business Studies and Computer Based Learning Course
1985.04 - 1986.05Read More
Bankfield High School
C.S.E from English, Maths, Geography
1981.09 - 1985.04Read More