Angela Hobson

Delivered exceptional customer service consistently, adhering to company standards.

Efficiently served and presented beverages, ensuring promptness and quality.

Maintained cleanliness of bar, front of house, and toilets.

Informed customers about food and drink offers effectively.

Engaged with customers to confirm satisfaction with meals.

Enhanced personal knowledge through in-house training.

Adhered to company policies, procedures, and licensing laws.

Participated actively in team meetings.

Executed access control measures in compliance with UK Department for Transport regulations.

Conducted bag loading and utilised body scanning technology to enhance security protocols.

Performed vehicle searches to ensure safety and adherence to standards.

Advanced to Lane Leader/Level 2 after three years, overseeing daily operations in absence of senior management.

Coordinated schedules and appointments for compliance work with tenants and contractors.

Developed and maintained filing systems, optimising document retrieval and organisational efficiency.