Angela Hobson
Keighley,West Yorkshire
Summary
Accomplished professional specializing in staff management, cash handling, and inventory control. Proficient in software tools including Outlook, Excel, and Sage, driving operational efficiency. Experienced in delivery verification and purchase order processing, ensuring high-quality customer service. Focused on leveraging expertise for growth in fast-paced environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Team leader
Weatherspoons
Ilkley, Bradford
2018.01 - Current
Delivered exceptional customer service consistently, adhering to company standards.
Efficiently served and presented beverages, ensuring promptness and quality.
Maintained cleanliness of bar, front of house, and toilets.
Informed customers about food and drink offers effectively.
Engaged with customers to confirm satisfaction with meals.
Enhanced personal knowledge through in-house training.
Adhered to company policies, procedures, and licensing laws.
Participated actively in team meetings.
Security officer
LBA
Yeadon, Leeds
2018.03 - 2025.08
Executed access control measures in compliance with UK Department for Transport regulations.
Conducted bag loading and utilised body scanning technology to enhance security protocols.
Performed vehicle searches to ensure safety and adherence to standards.
Advanced to Lane Leader/Level 2 after three years, overseeing daily operations in absence of senior management.
Administrative assistant
Universal Projects
Skipton, North Yorkshire
2016.06 - 2018.01
Coordinated schedules and appointments for compliance work with tenants and contractors.
Developed and maintained filing systems, optimising document retrieval and organisational efficiency.
Education
Certificate of Higher Education - Food & Beverage Level 2
Institute for Apprenticeships & Technical Education
Ilkley, Bradford 2022.04 - 2023.09
GCSEs - Mathematics
Edexcel
Keighley, Bradford 2013.09 - 2014.09
GCSEs - English
AQA
Keighley, Bradford 2013.09 - 2014.09
Level 2 - Business and Administration
City & Guilds
Keighley, Bradford 2014.07 - 2014.10
Level 2 - Accounting
AAT
2012.09 - 2013.07
Skills
Staff management and scheduling
Cash handling and reconciliation
Delivery verification
Purchase order processing
Inventory management
Customer service
Software proficiency in Outlook, Excel, and Sage
Timeline
Certificate of Higher Education - Food & Beverage Level 2
Institute for Apprenticeships & Technical Education
2022.04 - 2023.09
Security officer
LBA
2018.03 - 2025.08
Team leader
Weatherspoons
2018.01 - Current
Administrative assistant
Universal Projects
2016.06 - 2018.01
Level 2 - Business and Administration
City & Guilds
2014.07 - 2014.10
GCSEs - Mathematics
Edexcel
2013.09 - 2014.09
GCSEs - English
AQA
2013.09 - 2014.09
Level 2 - Accounting
AAT
2012.09 - 2013.07