Angela Hill
Wittong Gilbert,Durham
Summary
Dedicated professional with extensive expertise in safeguarding and risk assessment. Proven competence in record keeping, service user inclusion, and resilience under pressure. Skilled in report writing, team collaboration, and empathetic communication, with a strong focus on care planning and multi-agency coordination. Committed to enhancing service delivery through continuous improvement and collaborative efforts.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Approved Mental Health Professional
Sunderland City Council
Sunderland, Tyne and Wear
04.2009 - 01.2025
- Established trustful relationships with patients through empathetic communication.
- Assessed mental health conditions to facilitate accurate diagnoses.
- Implemented therapeutic interventions, enhancing patient stability.
- Addressed patient and family concerns promptly to ensure satisfaction.
- Addressed any concerns or complaints from patients or family members promptly, ensuring satisfaction.
- Collaborated with multidisciplinary teams for comprehensive patient care.
- Provided crisis intervention services to prevent escalation of situations.
- Liaised with families to provide education and guidance on coping strategies.
- Implemented therapeutic interventions resulting in improved patient stability.
- Assessed patients' mental health conditions, enabling correct diagnosis.
- Established trustful relationships with patients by empathetic communication.
- Advocated on behalf of patients, ensuring their rights and interests were protected.
- Attended professional development workshops to stay updated in the field.
- Coordinated with social workers for better support systems.
- Developed treatment plans for positive patient outcomes.
Mental health support worker
Mental Health Matters
Sunderland, Tne and Wear
04.2007 - 01.2009
- Mediated relationships between patients and family members to foster better communication.
- Conducted regular welfare checks to ensure patient safety and well-being.
- Documented progress notes for accurate assessments of patient status.
- Maintained strict confidentiality protocols to protect patient privacy.
- Promoted a safe environment by adhering to risk assessment guidelines.
- Navigated delicate situations with empathy while upholding professional boundaries.
- Upheld strict confidentiality protocols ensuring respect for patient privacy.
- Fostered improved relationships between patients and family members through mediation.
Education
Postgraduate Certificate (Masters level) - Social Work
Northumbria University
Newcastle upon Tyne 09.2011 - 05.2012
Postgraduate in Social Work - Social Work
Northumbria University
Newcastle upon Tyne 09.2010 - 05.2011
Bachelor of Science - Social Work
Manchester Metropolitan University
Manchester 09.2006 - 05.2009
Skills
- Safeguarding expertise
- Risk assessment procedures
- Professional ethics
- Recording keeping competence
- Service user inclusion
- Resilience and stress tolerance
- Effective report writing
- Team liaison capabilities
- Empathetic communication
- Multidisciplinary teamwork
- Care planning
- Multi-agency working
- Progress reporting
Timeline
Postgraduate Certificate (Masters level) - Social Work
Northumbria University
09.2011 - 05.2012
Postgraduate in Social Work - Social Work
Northumbria University
09.2010 - 05.2011
Approved Mental Health Professional
Sunderland City Council
04.2009 - 01.2025
Mental health support worker
Mental Health Matters
04.2007 - 01.2009
Bachelor of Science - Social Work
Manchester Metropolitan University
09.2006 - 05.2009
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