Patient Flow Facilitator
Royal Papworth Hospital
Cambridge, Cambridgeshire
06.2020 - Current
- Lie manage eight receptionists, which includes interviewing, training, one-to-one meetings and annual performance reviews.
- Facilitated seamless return-to-work processes for staff. Manage health roster to ensure efficient cover for the service.
- Resolve team issues promptly, fostering a supportive work environment.
- Identifying when to escalate to management for advice or resolving.
- Created standard operating procedure visual aids to enhance training sessions.
- Facilitated weekly informal group discussions for effective communication and improve working processes.
- Navigate sensitive topics with patients, visitors and colleagues using tact and discretion.
- Participated in multidisciplinary team meetings to streamline patient discharge processes by recognising and responding to the needs of the patient and colleagues to enable discharge to happen efficiently, which could include arranging transport or facilitating transfers to other hospitals or arranging follow up appointments.
- Collecting data from the multi disciplinary meeting for the receptionists to input in a timely manner.
- Revised referral-to-treatment codes for inpatient accuracy.
- Ensured all inpatient discharge summaries were emailed to G.Ps.
- Covered receptionist duties during colleagues' leave or sickness at short notice whilst also carrying out my own role.
