Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Angela Golontser

Datchet,Windsor and Maidenhead

Summary

A 5star Airbnb Superhost and customer service advisor with over 5 years of experience in Heathrow. Excellent reputation for resolving problems and improving customer satisfaction by being precise and highly productive.

Overview

11
11
years of professional experience

Work History

Airbnb Superhost

Self employed
Datchet, Berks
08.2023 - Current
  • Number 1 place to stay in Windsor area
  • Over 200 stays with 5 star reviews
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Utilised excellent communication skills to answer visitor enquiries effectively.
  • Monitored local accommodation market to guide pricing decision-making.
  • Directed maintenance staff to keep facility and grounds at optimum standards.
  • Delivered exceptional customer service, resulting in positive online reviews.
  • Advised guests on local attractions and restaurants providing extra level of service.
  • Reviewed daily arrivals, ensuring special requests were met promptly.
  • Collaborated effectively within multicultural team delivering seamless service despite language barriers.

Sales associate

Luxottica Sunglass Hut
Heathrow Airport Terminal 5
12.2014 - 07.2017
  • 4th best seller in UK, sold over £800,000 worth of Luxury Sunglasses
  • Assess customers needs and provide assistance and information on product features "Go extra mile” to drive sales.
  • Answered calls by addressing customer enquiries, solving problems and providing new product information.
  • Organised shop merchandise racks by size, style and colour to promote visually appealing environment.
  • Team up with co-workers to ensure proper customer service Build productive trust relationships with customers.
  • Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
  • Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems.

Team member, trainee supervisor

STARBUCKS COFFEE
Heathrow Terminal 5
10.2013 - 12.2014
  • Provide world-class customer service and quality beverages to customers.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Working as team under pressure in busy environment.
  • Operated cash register for cash, cheque and credit card transactions.
  • Worked with management team to implement proper division of responsibilities.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.

Education

A-Levels - physics

Campbell Harris College
London Kensington
06.2021

GCSEs - Mathematics

Campbell Harris
London
06.2021

A- level - General

Szamos High School
Hungary
06.2009

Skills

  • Good communication skills
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Highly organised
  • Training development aptitude
  • Strategic sales knowledge
  • Fast adaptation to change
  • Proficient in cash management
  • Multitasking Abilities
  • Pricing strategies
  • Market analysis
  • Client Relationship Management

Accomplishments

    A couple of years ago I’ve decided to use my best skills and open my first Airbnb where complex property and guests management skills are necessary. Few months later I have been awarded a Superhost status and till today I only have 5 star reviews and achieved the number 1 place to stay in Windsor area being in the top 5% of homes.This is where my passion is and would like to continue working in this field.

    In 2016 I became the 4th best seller in Luxottica's UK branch network contributing significantly to it's annual £2.5 million sales at Heathrow.

    Aviation has been part of my life ever since I got my first job at the airport.

    I had 2 different jobs over 5 years at Heathrow Airport.

    I enjoyed working in that busy enviroment where every day is different.

    Gained a good insight of how the airport operates. Talked with many pilots, crew members, engineers, ground workers and others.

    This experience has lead me to study my favourite subject, physics.

    Learning this great subject has really helped me look deeper into the fundamental building blocks of our world.

    During the pandemic I have used my time to gain an A-level in physics, GCSE maths and expand my family at the same time. I like a challenge.

    By being highly organised and focused made me think that I can do it all, so I did.

    Now it is time for me to utilise my knowledge and experience.

    Living close to Windsor, Heathrow and surroundings I want nothing more than continue on the customer relations journey and find the job where I can thrive and make a difference.

References

REFERENCE Available as required

Languages

Hungarian, English
Native

Timeline

Airbnb Superhost

Self employed
08.2023 - Current

Sales associate

Luxottica Sunglass Hut
12.2014 - 07.2017

Team member, trainee supervisor

STARBUCKS COFFEE
10.2013 - 12.2014

A-Levels - physics

Campbell Harris College

GCSEs - Mathematics

Campbell Harris

A- level - General

Szamos High School
Angela Golontser