Angela Crossland

• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Stayed current on processes and procedures to offer relevant assistance.
• Generated Key Performance Indicator reporting to drive better performance.
• Resolved conflicts and negotiated mutually beneficial agreements for cutomers
• Delivered tailored assistance to customers with disabilities and other needs
• Analysed data and information to identify issues and create tailored solutions.
• Applied positive customer service approach to increase satisfaction levels.
• Increased customer satisfaction by resolving issues.

• Checked quality of products and packaging to meet high standard.
• Double-checked orders against pick lists to reduce errors and confirm accuracy.
• Filed purchase orders, pick lists and daily logs according to established procedures for proper reporting.
• Adhered to strict deadlines, managing competing tasks using time management abilities.
• Completed work orders and packing slips with accuracy.
• Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
• Worked effectively and efficiently to consistently achieve productivity targets and KPIs. Always meeting 100% or above targets

Senior sales advisor for funeral plans, wills and lasting Power of attorneys. Offering advice on a bespoke funeral plan for customers. Discussing options available and closing sales

• Increased current product and service sales through knowledgeable customer advice.
• Built rapport with new and existing customers to boost client retention.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.

• Processed mortgage applications , verifying consistent regulatory compliance with financial laws in all documention to maximise chance of approval.
• Evaluated client credit check outcomes to provide complete financial advice.
• Provided additional advice and guidance on buildings cover and life insurance.
• Evaluated bespoke client needs to source products best suited to current financial circumstances.
• Documented client applications for residential and buy to let applications
• Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.
• Consistently exceeded monthly sales targets using exceptional negotiation skills.
• Provided exceptional level of customer service at all stages of mortgage loan process.
• Adhered to all compliance guidelines for residential mortgage lending.
• Completed assigned caseload of loan applications, ensuring pipeline kept up to date and managed daily.
• Maintained up-to-date knowledge on mortgage market trends