Angela Clayton
Lee-on-the-Solent,Hampshire
Summary
Results-driven professional with extensive experience in delivering outstanding customer service and enhancing team collaboration. Proven ability to manage time effectively and maintain meticulous attention to detail, ensuring efficient task completion. Recognized for proactive approach and strong interpersonal skills, contributing to overall organizational success. Maintains high performance standards consistently across all responsibilities.
Overview
28
28
years of professional experience
12008
12008
years of post-secondary education
Work history
Senior Administrative Assistant
Lee on the Solent Infant and Nursery School
Lee-on-the-Solent, Hampshire
2007.04 - 2022.12
- Updated record keeping systems for more accurate data tracking.
- Liaised with colleagues and parents to ensure high levels of customer satisfaction.
- Handled sensitive documents, ensuring confidentiality and privacy maintained.
- Prioritised workload effectively under pressure, ensuring deadlines met.
- Contributed to team success through flexible approach and willingness to assist colleagues when needed.
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Kept filing, administration and recordkeeping up to date.
- Answered telephone and email enquiries promptly, signposting requested information.
Bookkeeper/Office Administrator
Perfect Training Limited
Lee-on-the-Solent, Hampshire
2005.05 - 2014.03
- Maintained accurate books for clear financial visibility.
- Checked invoices against work performed to verify accuracy ahead of payment.
- Generated invoices upon receipt of billing information and tracked collection progress.
Customer Services Officer/Senior Cashier
Lloyds Bank
Fareham, Hampshire
1994.09 - 2005.05
- Greeted customers warmly upon arrival; creating a positive first impression.
- Handled cash transactions, ensuring accuracy and security.
- Used banking products and services knowledge to resolve customer queries.
Education
Level 2 Certificate - Computerised Bookkeeping
The Institute of Certified Bookkeepers
May 2013 - 2013.11
Level 2 Certificate - Manual Bookkeeping
The Institute of Certified Bookkeepers
Nov 2012 - 2013.04
Level 1 Certificate - Basic Bookkeeping
The Institute of Certified Bookkeepers
04/2012 - 10/2012
NVQ Level 2 Certificate - Customer Service
City and Guilds
Jun 1998 - 1998.09
BTEC National Diploma - Business and Finance
Fareham College
Fareham Sep 1992 - 1994.06
GCSEs -
Fareham College
Fareham, Hampshire Sep 1992 - 1993.06
GCSEs -
Henry Cort Community School
Fareham, Hampshire Sep 1988 - 1992.06
Skills
- Collaborative team member
- Excellent customer service skills
- Time management expertise
- Attention to detail
References
References available upon request.
Volunteering
Since May 2024 I have been volunteering at the Lee Hub Community Library, in Lee-on-the-Solent.
Timeline
Senior Administrative Assistant
Lee on the Solent Infant and Nursery School
2007.04 - 2022.12
Bookkeeper/Office Administrator
Perfect Training Limited
2005.05 - 2014.03
Customer Services Officer/Senior Cashier
Lloyds Bank
1994.09 - 2005.05
Level 2 Certificate - Computerised Bookkeeping
The Institute of Certified Bookkeepers
May 2013 - 2013.11
Level 2 Certificate - Manual Bookkeeping
The Institute of Certified Bookkeepers
Nov 2012 - 2013.04
Level 1 Certificate - Basic Bookkeeping
The Institute of Certified Bookkeepers
04/2012 - 10/2012
NVQ Level 2 Certificate - Customer Service
City and Guilds
Jun 1998 - 1998.09
BTEC National Diploma - Business and Finance
Fareham College
Sep 1992 - 1994.06
GCSEs -
Fareham College
Sep 1992 - 1993.06
GCSEs -
Henry Cort Community School
Sep 1988 - 1992.06