Angela Clarke
Crediton,Devon
Summary
Service leader with business knowledge and management experience to positively impact team operations. Versed in ASDA's industry best practices and business operations and always looking for opportunities for improvement. Responsible Manager passionate about delivering outstanding quality and service. Offering 20 years of experience in industry with history of recognition for performance.
Overview
20
20
years of professional experience
Work History
Manager
Asda
Crediton, Devon
10.2015 - Current
- Monitored staff performance and created targeted improvement plans to enhance team effectiveness.
- Managed inventory control to minimise waste and maintain optimal stock levels, ensuring availability for customers.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews to identify development opportunities and recognise top performers, fostering a culture of excellence.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Managed daily operations of a busy petrol station, overseeing fuel, retail sales, and customer service.
- Participated in planning and implementing marketing campaigns and sales promotions to meet operational excellence goals.
- Offered exceptional customer service to enhance client loyalty.
- Supervised fuel storage, enforcing compliance with governmental and environmental policies and regulations.
- Merchandised displays to showcase new and popular items.
- Implemented health and safety protocols to maintain a safe environment for both staff and customers.
- Observed security surveillance equipment as part of crime prevention.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Implemented theft prevention measures to reduce store losses.
manager
Shell Garage
Crediton, Devon
06.2006 - 10.2015
Education
gnvq - Advance Science and Animal Husbandry
Highbury College
Portsmouth, POR01-1999
GCSE
Henry Court
Fareham01-1996
Skills
- Supply chain management
- Inventory management
- Performance monitoring
- Profit and Loss Analysis
- Risk assessment
- Compliance enforcement
- Workforce scheduling
- Employee recruitment
- Team leadership
- Customer relationship management
- Customer service
- Outstanding customer service
- Customer relationship building
- Customer engagement
- General office administration
- HR policies and procedures
- Decision making
- Time-management
- Staff training
- Customer engagement
Timeline
Manager
Asda
10.2015 - Current
manager
Shell Garage
06.2006 - 10.2015
gnvq - Advance Science and Animal Husbandry
Highbury College
GCSE
Henry Court