Angela Ciorba

• Supervised daily operations to ensure smooth and efficient service,
• Led, trained, and motivated team members to deliver excellent customer service,
• Managed staff schedules, shifts, and attendance
• Handled customer complaints and resolved issues in a professional manner,
• Monitored service quality and maintained high hospitality standards,
• Oversaw cash handling, daily takings, and end-of-day reconciliation,
• Ensured compliance with health, safety, and hygiene regulations,
• Coordinated with kitchen and bar staff to ensure timely service,
• Assisted with stock control, ordering supplies, and inventory management,
• Supported management in achieving sales targets and improving performance,
• Trained new employees and conducted on-the-job coaching,
• Maintained a positive team environment and strong communication.

• Managed administrative operations to support daily restaurant activities,
• Maintained records, reports, and documentation (sales, staff, inventory),
• Coordinated staff schedules, payroll support, and attendance tracking,
• Handled bookings, reservations, and customer inquiries,
• Monitored stock levels and assisted with ordering supplies,
• Ensured compliance with company policies and health & safety regulations,
• Supported management with financial reporting and budgeting tasks,
• Managed communication between departments (front of house, kitchen, suppliers),
• Assisted in recruitment, onboarding, and staff training processes,
• Oversaw office tasks such as emails, filing, and data entry,
• Improved operational efficiency through effective organization and planning,
• Maintained high standards of customer service and resolved issues when needed.

• Responsible of small team, attention to detail, trainer and adviser, inventory check, problems solving and others.
• Provided friendly and professional customer service in a fast-paced environment,
• Took accurate food and beverage orders and entered them into the system,
• Served food and drinks promptly while ensuring high presentation standards,
• Handled cash and card payments and processed bills efficiently,
• Maintained cleanliness and organization of tables and dining areas,
• Assisted customers with menu choices and made recommendations,
• Managed multiple tables while ensuring excellent customer experience,
• Resolved customer complaints politely and effectively
• Collaborated with kitchen and bar staff to ensure timely service,

Followed health, safety, and hygiene regulations

• Provided friendly and professional customer service in a fast-paced environment,
• Took accurate food and beverage orders and entered them into the system,
• Served food and drinks promptly while ensuring high presentation standards,
• Handled cash and card payments and processed bills efficiently,
• Maintained cleanliness and organization of tables and dining areas,
• Assisted customers with menu choices and made recommendations,
• Managed multiple tables while ensuring excellent customer experience,
• Resolved customer complaints politely and effectively
• Collaborated with kitchen and bar staff to ensure timely service,
• Followed health, safety, and hygiene regulations.