Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Angela Chan

Warrington

Summary

Highly organised and detail-oriented bilingual professional (English & Cantonese) with over 3 years’ experience in administrative and operations support roles. Known for excellent communication skills, efficiency in handling multi-stakeholder tasks, and a proactive, solutions-driven mindset. I have significant experience with compliance-related documentation, meticulous vetting processes, and managing confidential information. Seeking a part-time Mortgage Administrator position where I can apply my administrative expertise and language abilities to support clients in the UK property market.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Operations Support Coordinator

HMSHost UK Ltd.
Manchester, UK
06.2025 - Current
  • Provided high-level administrative and operational support to senior leadership in a fast-paced food & beverage organisation.
  • Coordinated calendars, meetings, and logistics for directors, ensuring accuracy and discretion.
  • Organised company events, including the annual manager conference for 60 managers from across the country.
  • Managed CapEx request tracking, IT ticket reporting, and cross-departmental communications.
  • Created clear procedures, reports, and presentations, contributing to improved internal workflows.
  • Recognised with the Service Star award for outstanding performance and reliability.

Administrator

HMSHost UK Ltd.
Manchester, UK
05.2022 - 06.2023
  • Supported the HR and operations teams with daily administrative duties, onboarding, and right-to-work checks.
  • Handled compliance and vetting for new hire airport passes, ensuring all documentation was accurate and met regulatory standards.
  • Liaised with external agencies for screening and compliance-related documentation.
  • Maintained records, assisted with timesheets, and managed recruitment queries.
  • Acted as the key point of contact for internal staff and external partners.
  • Provided ad hoc support to senior management, demonstrating flexibility and initiative.

Senior Consultant – Payment Services

OpenRice Ltd.
, Hong Kong
04.2021 - 08.2021
  • Managed merchant onboarding and client engagement for a digital payment platform.
  • Delivered product training, created proposals, and handled service enquiries.
  • Achieved top sales performance within the team.

Senior Business Development Manager

KAD Communications Ltd.
, Hong Kong
10.2012 - 03.2021
  • Led B2B marketing and client management across a portfolio of SME and enterprise clients.
  • Presented campaign strategies, coordinated external vendors, and ensured project delivery.
  • Built and maintained strong client relationships, driving 8 years of consistent sales growth.
  • Organised events, roadshows, and industry forums with over 100+ attendees per event.

Education

Bachelor of Arts -

Lingnan University
Hong Kong
09.1995 - 06.1998

HKAL, HKAEE -

Shatin Tsung Tsin Secondary School
Hong Kong
/1986 - /1994

Skills

  • Fluent in Cantonese and English (spoken and written)
  • Compliance & Vetting Procedures
  • Meticulous Document Management & Reporting
  • Client Communication & Relationship Building
  • Administrative Support & Scheduling
  • CRM & Data Entry (eg Salesforce, bespoke systems)
  • Team Collaboration
  • MS Office Suite & Outlook
  • Financial or regulated environments (experience)

Languages

Chinese (Cantonese)
Native
English
Fluent

Timeline

Operations Support Coordinator

HMSHost UK Ltd.
06.2025 - Current

Administrator

HMSHost UK Ltd.
05.2022 - 06.2023

Senior Consultant – Payment Services

OpenRice Ltd.
04.2021 - 08.2021

Senior Business Development Manager

KAD Communications Ltd.
10.2012 - 03.2021

Bachelor of Arts -

Lingnan University
09.1995 - 06.1998

HKAL, HKAEE -

Shatin Tsung Tsin Secondary School
/1986 - /1994

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Angela Chan