ANGELA ATKINSON

- Customer service focused and love helping people find their dream homes.

- Welcoming and qualifying potential buyers through telephone, email and in-person enquiries.

- Responsible for managing a sale from first contact to post completion and ensuring the customer journey is delivered to the highest standards, following health & safety protocols and striking up a rapport with customers to achieve maximum sales.

- Conducting professional and informative show home viewings to highlight property features and benefits

- Building and maintaining strong customer relationships, offering support throughout the buying process.

- Managing reservations, contract progression and liaising with solicitors, mortgage advisors and internal departments.

- Achieving and often exceeding monthly and quarterly targets.

- Consistently achieve excellent customer satisfaction surveys and trust pilot reviews.

- Perform well in fast-paced environments with busy workload and tight deadlines.

- Adapt my sales approach based on customer needs.

- Keeping the CRM system updated with lead activity, pipeline progress and buyer feedback.

- Advising buyers on available plot options, upgrades, customisations and incentives.

- Monitor competitor activity to stay informed of local market conditions and pricing.

- Mentoring and coaching new/existing members of staff within a demanding environment

- Supporting other developments along with my own to ensure we all reach KPIs

- Ensuring site presentation is at a high standard at all times

- Market research and competitor analysis

- Supporting sales manager as required

- Professional Beauty Therapist for 23 years in a variety of environments from 'top end' salons to managing an exclusive list of clients in their own homes

- Undertaken many continuous professional development courses over the years to ensure I could offer clients the latest trending therapies

- Tailored therapies based on the clients brief and targeted to upsell treatments and products that clients would benefit from in their day to day personal care

- An ambassador of the services I provide

- Strong repeat client base which was due to my commitment to those clients, my excellent customer service and caring manner.

- Working at the forefront of customer service, dealing with customers face to face to ascertain their needs and requirements

- Bookkeeping, invoicing, stock control, dealing with complaints, online orders and general administration duties

- Able to prioritise my workload and organised my work effectively without ever compromising customer needs.