Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela

London

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Temporary Hospitality Staff

Offtowork
11.2021 - Current
  • Worked in Various places such Restaurants , Hotels , Hospital wards and bars
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Hospitality Supervisor

ITC Staffing
10.2021 - 02.2024
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Head Waiter

The Naval Club
09.2014 - 09.2021
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Supervised server staff and simultaneously served personal section of tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Senior Lounge Hostess

Marriott
06.2011 - 08.2014
  • Handling calls to address customer inquiries and concerns.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased customer satisfaction by resolving issues.
  • Monitored company inventory to keep stock levels and databases updated.
  • Worked with customers to understand needs and provide excellent service.

Education

GCSEs/Brevet -

College Victor Hugo

A-Levels/Baccalauréat -

Lycee Paul Eluard

Skills

Customer Focused

Fluent in French and English

Timeline

Temporary Hospitality Staff

Offtowork
11.2021 - Current

Hospitality Supervisor

ITC Staffing
10.2021 - 02.2024

Head Waiter

The Naval Club
09.2014 - 09.2021

Senior Lounge Hostess

Marriott
06.2011 - 08.2014

GCSEs/Brevet -

College Victor Hugo

A-Levels/Baccalauréat -

Lycee Paul Eluard

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Angela