Angela
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Restaurant Hostess
The Ivy Chelsea Garden
10.2021 - 02.2024
- MeEt, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Bar Supervisor
The Naval Club
09.2014 - 09.2021
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Completed bar opening and closing procedures.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Handled cash accurately and prepared nightly deposits.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
Senior Lounge Hostess
Marriott
06.2011 - 08.2014
- Handling calls to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with customers to understand needs and provide excellent service.
Education
GCSEs/Brevet -
College Victor Hugo
FranceA-Levels/Baccalauréat -
Lycee Paul Eluard
France Skills
Customer Focused
Timeline
Restaurant Hostess
The Ivy Chelsea Garden
10.2021 - 02.2024
Bar Supervisor
The Naval Club
09.2014 - 09.2021
Senior Lounge Hostess
Marriott
06.2011 - 08.2014
GCSEs/Brevet -
College Victor Hugo
A-Levels/Baccalauréat -
Lycee Paul Eluard
Similar Profiles
Mohammed Abu ShahariaMohammed Abu Shaharia
Table Runner at The Ivy Chelsea GardenTable Runner at The Ivy Chelsea Garden
Stephen CameronStephen Cameron
Floral Design at Ivy Cap Creations - Proprietor, Ted's Flower Basket, Garden of Eden, Fallon's Flowers, SML Designs, Once Gathered, TG FloristryFloral Design at Ivy Cap Creations - Proprietor, Ted's Flower Basket, Garden of Eden, Fallon's Flowers, SML Designs, Once Gathered, TG Floristry
Jasmin MunozJasmin Munoz
Lead Teacher, Two-Year-Olds Classroom at Ivy Garden Learning CenterLead Teacher, Two-Year-Olds Classroom at Ivy Garden Learning Center
Ema MiahEma Miah
Office Coordinator at DextersOffice Coordinator at Dexters
Becky ChengBecky Cheng
Immigration consultant at Newland ChaseImmigration consultant at Newland Chase