Angel Ugwuegbulem
Canterbury,United Kingdom
Summary
I am a driven individual who offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking. I am also motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Kitchen Porter
Agency
canterbury, kent
09.2023 - 10.2023
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
- Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
- Maintained exceptional kitchen cleanliness in preparation for daily breakfast, lunch and dinner services.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Used kitchen equipment as instructed and to safety protocols.
- Manned till and processed and recorded payments for orders.
Warehouse Operative
Agency
Dagenham, essex
07.2023 - 09.2023
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Assisted with loading and unloading of vehicles manually and using machines.
Waitress
Agency
canterbury, Kent
07.2023 - 09.2023
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Hospitality Team Member
Agencies
London/ Canterbury, Essex/ Kent
12.2021 - 09.2023
- Created warm, friendly atmosphere through positive guest interactions.
- Prepared food while upholding strict brand standards.
- Handled complaints and conflict with diplomatic approach.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
- Anticipated customer requests and operational challenges with forward-thinking mindset.
- Understood and adhered to food safety and hygiene regulations.
- Prepared food in line with recipe instructions and portioning standards.
- Remained flexible to change shift patterns and cover absences with minimal notice.
- Delivered first-class customer service for memorable guest experiences.
Bar Staff
Agency
London, Essex
05.2023 - 08.2023
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Refused drinks service to guests without appropriate proof of age.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Cleared counters and disposed of waste and broken glass.
Cleaner
121 cleaning services/ Vauxhall perry
Canterbury, Kent
01.2023 - 07.2023
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Restocked, refreshed and sanitised bathroom facilities.
- Communicated well with team across multiple locations.
- Safely stored cleaning solutions, equipment and chemicals.
- Correctly used colour-coded equipment.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Monitored cleaning supplies and ordered more when necessary.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Emptied and cleaned trash cans following procedures.
Team Member
Greegs
London, Essex
05.2021 - 10.2021
- Demonstrated proper food handling and safety standards.
- Collaborated and offered support with extra tasks to meet team goals.
- Offered exceptional customer service with strong product knowledge.
- Prepared and packaged orders with precise presentation skills.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Completed opening and closing checklists to create welcoming store environment.
- Warmly greeted customers and proactively reduced wait times.
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Took orders at counter and drive-through with clear communication and professionalism.
Education
A-Levels - Health and Social Care
The Ursuline Academy Ilford
Ilford 09.2020 - 06.2022
Bachelor of Arts - Social Work
Canterbury Christ Church University
Canterbury 09.2022 -
Skills
- Meticulous cleanliness
- Outstanding organisation
- Training and development
- Can handle customer complaints
- Hard Worker
- High-volume dining
- Table service
- Team player
- Quality Control
- Fast Learner
- Team collaboration
- Event coordination
- Time Keeper
- Food safety
- Fresh food preparation
- Stocking and replenishing
- Effective problem solving
- Quality Assurance
- Attention to detail
- Conflict resolution
- Safety awareness
- Food preparation and safety
- Organisational skills
- Self-motivated
- Problem resolution
- Cash handling
- Complaint resolution
- Customer service
- Food preparation
- Front-of-house operations
- Hospitality and events experience
- Accurate cash handling
- Housekeeping
- Safe serving knowledge
- Strong communication
- Warehouse picking
- Stock management
- Efficient payment processing
- Quality checking
- Opening and closing procedures
- Food and wine pairing
Languages
English
Native
Timeline
Kitchen Porter
Agency
09.2023 - 10.2023
Warehouse Operative
Agency
07.2023 - 09.2023
Waitress
Agency
07.2023 - 09.2023
Bar Staff
Agency
05.2023 - 08.2023
Cleaner
121 cleaning services/ Vauxhall perry
01.2023 - 07.2023
Bachelor of Arts - Social Work
Canterbury Christ Church University
09.2022 -
Hospitality Team Member
Agencies
12.2021 - 09.2023
Team Member
Greegs
05.2021 - 10.2021
A-Levels - Health and Social Care
The Ursuline Academy Ilford
09.2020 - 06.2022
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