Angel Totev
London
Summary
Reliable Administrator and Stock Controller with experience in administration, leasing with clients, inventorying goods, and organizing merchandise in a retail setting. Highly competent in receiving and processing inventory, restocking shelves, and maintaining store organization. Committed to delivering exceptional customer service and ensuring customer satisfaction. Detail-oriented individual skilled in stocking and organizing merchandise, ensuring product availability, and providing excellent customer service. Eager to leverage organizational and teamwork skills to contribute to the success of any business.
Overview
4
4
years of professional experience
4031
4031
years of post-secondary education
2
2
Languages
Work History
Private Hire Driver
Self Employed
09.2024 - 05.2025
- Operated as a self-employed hire driver, providing private transportation and delivery services throughout London.
- Coordinated schedules, routes, and client communication, ensuring timely and safe deliveries/pickups.
- Maintained high standards of customer service, reliability, and vehicle maintenance.
Stock Controller
Harrods
03.2024 - 09.2024
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Sorted pallets and containers and transported items to sales floor for stocking.
- Checked shelf labels for each item for pricing accuracy.
- Matched part numbers to inventory locations and transported products to correct warehouse locations.
- Informed supervisor of needed backorders and scanning issues.
- Supported merchandising efforts by spot-checking and facing shelves in assigned departments.
- Built product displays to attract attention to sale and promotional items.
- Maintained a clean and orderly work environment.
Administrator / Returns Department
Selfridges & Co
01.2024 - 03.2024
- Corresponded, maintained and checked returned stock provided by Customer Service department and Click and Collect Department.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Took responsibility for the whole refund processing chain.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Completed forms and reports to facilitate admission, transfer or discharge.
Pharmaceutical Warehouse Operative
Carlton Recruitment Team/ A Nelsons
03.2023 - 01.2024
- Followed formulation cards to measure, weigh and load chemical ingredients accurately.
- Expertly operated machine equipment to produce FPP (final pharmaceutical products).
- Improved procedures for storage of hazardous and non-hazardous materials.
- Safely moved and correctly labelled boxes weighing up to 15kg.
- Accurately assembled orders following strict specifications.
- Accurately picked items to order, following company procedures to meet customer requirements.
- Completed and submitted appropriate dispatch paperwork in timely manner.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Operative
B&M Retail
05.2022 - 02.2023
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
- Coordinated stock deliveries to maintain stable product lines.
- Consistently met customer needs through impeccable service and adherence to brand values.
- Followed warehouse procedures to prepare for high volume of next-day dispatches.
- Accurately recorded and communicated critical dispatch information in line with company procedures.
Pick Team Trainer
B&M Retail
01.2022 - 05.2022
- Maintained neat and clean store areas in line with health and safety policies.
- Located and retrieved requested products on shop floor and in storage areas.
- Blocked and faced-up products on shelves and displays to meet visual merchandising standards.
Warehouse Operative
Hotel Chocolat
02.2021 - 12.2021
- Directed effective exercise programmes and training strategies, bolstering individual and team performance.
- Built new trainees strength and technique through strategic direction and mentoring.
- Headset Vocal Training and Mentoring.
- Developed formations and tactics to improve picking warehouse targets.
- Instilled discipline and principles of good sportsmanship, reducing pitch misconduct and penalties for bad behaviour.
- Analysed Picking individual Ratings and planned strategies for new trainees to upgrade and improve their performance.
Education
Bachelors degree of Cybersecurity - Cybersecurity
Middlesex University
2024 - Current
A-Levels - Languages
High School For Roman languages "Georgi S. Rakovski"
Skills
Quality control check
Stock-taking
Record-keeping
Flexible and adaptable
Stock returns processing
Stock management
Product labelling
Record keeping accuracy
Picking and packing
Customer service proficiency
Stockroom organization
Written and verbal communication
Analytical
Customer relations
Stock processing
Safety awareness
Education
other
Languages
6,C2,4,B2
Websites, Portfolios and Profiles
https://bold.pro/my/angeltotev/511r
Timeline
Private Hire Driver
Self Employed
09.2024 - 05.2025
Stock Controller
Harrods
03.2024 - 09.2024
Administrator / Returns Department
Selfridges & Co
01.2024 - 03.2024
Pharmaceutical Warehouse Operative
Carlton Recruitment Team/ A Nelsons
03.2023 - 01.2024
Warehouse Operative
B&M Retail
05.2022 - 02.2023
Pick Team Trainer
B&M Retail
01.2022 - 05.2022
Warehouse Operative
Hotel Chocolat
02.2021 - 12.2021
Bachelors degree of Cybersecurity - Cybersecurity
Middlesex University
2024 - Current
A-Levels - Languages
High School For Roman languages "Georgi S. Rakovski"
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