On my days off, you’ll often find me around cars They’re my absolute passion, and I really enjoy learning how they work, figuring out what’s wrong with them, and getting stuck in to fixing them I also love going for long drives
Angel Rothwell
Heathfield,East Sussex
Summary
Compassionate professional dedicated to fostering supportive environments. Skilled in active listening and providing assistance, contributing to team cohesion and morale. Motivated and adaptable, with strong organisational and communication abilities. Capable of thriving independently or collaboratively in fast-paced settings while committed to delivering high-quality results and ongoing professional growth.
Overview
5
5
years of professional experience
Work History
Sales and Customer Service Representative
Ideal Work UK
Hailsham, East Sussex
02.2026 - 09.2026
- Used Sage to manage installer projects from initial requirements through to order completion. Gathered project information from installers, calculated the quantities of microcement and associated products required, and arranged decanting where only smaller quantities were needed to minimise waste.
- Created and processed sales orders and quotations for projects, ensuring products and quantities were accurately recorded and orders were ready to progress.
- Used Salesforce to manage and follow up with new leads, identifying customer requirements and recommending suitable microcement products for residential and commercial applications.
- Liaised with potential customers to match them with suitable installers in their local area, facilitating the acquisition of installation quotations.
- Welcomed and assisted customers visiting the showroom, guiding them on product suitability and finishes for their projects.
- Managed customer and installer deliveries using Royal Mail, Pallet-Track, TALG and APC, arranging the shipment of products and samples for upcoming installations and customer enquiries.
- Organised and maintained showroom and office sample racks, ensuring samples were correctly presented, fully stocked and readily available for customers and installers.
- Maintained a clean, organised and hygienic working environment, including the office, kitchen and meeting room, ensuring the premises were presentable for clients and visitors.
- Used BrightSafe to monitor and support the company's health and safety requirements and ensure appropriate procedures were maintained within the workplace.
- Organised required staff training and kept track of training requirements to support compliance.
- Coordinated servicing and maintenance of machinery, ensuring servicing requirements were arranged and completed as needed.
- Helped maintain a safe, clean and professional environment for employees, installers and visiting customers.
- Organised and managed monthly new installer training courses, overseeing the process from initial enquiry to successful completion.
- Contacted prospective installers through Salesforce, provided detailed course information and communicated the requirements for attending the training.
- Created and sent sales orders for training courses and coordinated the administrative process once payment had been received.
- Prepared and distributed course information packs to attendees ahead of training.
- Organised catering for the two-day courses, including lunches at the premises and dinner on the first evening.
- Prepared attendee briefcases and information packs containing relevant company and product information for installers to take away.
- Created and prepared personalised lanyards for training days and coordinated the ordering of training T-shirts.
- Produced certificates for installers who successfully completed the training course.
- Coordinated the practical arrangements for training days, ensuring materials, catering, attendee packs and branded items were prepared in advance.
- Arranged Microsoft Teams marketing meetings between installers and Director Nicole, helping our installers kick-start their company, or move forward.
- Worked across sales, customer service, operations, logistics, training and marketing to ensure projects and installer programmes were organised and delivered efficiently.
Cleaner
Self Employed
East Sussex
07.2025 - 02.2026
- Provided various cleaning services, including deep, regular, fortnightly, and one-off cleans, to ensure a hygienic environment.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Swept, vacuumed, polished, and mopped hard floors to maintain a safe and tidy environment.
- Utilised diverse cleaning tools, including hoovers and mops, to achieve thorough and efficient cleaning results.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Washed crockery, glassware and utensils to keep kitchen space clean.
- Conducted regular item counts and ordered replacements to ensure consistent availability of cleaning supplies.
Carer
Wealden care
Horam, East Sussex
04.2024 - 07.2025
- Provided ongoing support to clients, ensuring their comfort and safety while delivering high-quality care.
- Assisted service users in daily preparations, including bathing, dressing, and providing toilet assistance to promote independence and comfort.
- Carried out personal care tasks, including meal assistance and mobility support.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to my office .
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to my office.
- Built relationships with clients and learned about them in order to build trust and make them feel more comfortable with myself in their homes.
- Listened actively to clients, fostering trust and addressing their concerns to alleviate anxiety and enhance their overall care experience.
Window Installer
county home improvers
Heathfield , East sussex
08.2023 - 11.2023
- Installed and secured surrounding materials, including frames and architraves, to enhance overall product quality.
- Fitted handles, latches and hinges to ensure high-quality window installations.
- Disposed of excess materials safely and promptly to minimise health risks.
Customer service
Shell
Heathfield , East sussex
01.2023 - 10.2023
- Enhanced positive customer service reviews through friendly, helpful, and informative interactions.
- Processed refunds and exchanges efficiently at customer service desk.
- Ensured cleanliness and professionalism during customer service interactions.
Cleaner
Chanctonbury care home
Polegate
11.2021 - 03.2022
- Followed sanitisation, health and hygiene regulations
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas
- Deep cleaned floors by shampooing, hoovering, mopping, and sweeping surfaces
- Followed cleaning checklists to match quality specificationsfor each space
- Dusted and polished window frames and wiped down glass,maintaining clean and clear areas
- Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order
- Followed cleaning checklists to match quality specifications for each space
- Performed routine cleaning equipment and machineryinspections to maintain proper, safe working order
- Collected and disposed of waste in designated receptacles and sorted into correct disposal systems, keeping in line with company policy.
Skills
- Sales forecasting
- Customer relationship management
- Product knowledge
- Operational efficiency
- Time management
- Health and safety compliance
- Problem solving
- Verbal communication
- Empathy in sales
- Active listening skills
- Adaptability in sales
Interests
Timeline
Sales and Customer Service Representative
Ideal Work UK
02.2026 - 09.2026
Cleaner
Self Employed
07.2025 - 02.2026
Carer
Wealden care
04.2024 - 07.2025
Window Installer
county home improvers
08.2023 - 11.2023
Customer service
Shell
01.2023 - 10.2023
Cleaner
Chanctonbury care home
11.2021 - 03.2022