Angel Martinez
Cambridge ,Cambridgeshire
Summary
Customer-focused professional with experience in sales support, client engagement, and operations within hospitality and serviced accommodation. Confident communicator with strong organisational skills and a solid understanding of revenue-driven environments and digital platforms.
Overview
16
16
years of professional experience
Work history
Company director
Gali Property Group LTD
Cambridge , Cambridgeshire
2023.07 - Current
- Supported the day-to-day management of serviced accommodation units, ensuring smooth operations and high guest satisfaction
- Acted as a key point of contact for guests, contractors, and partners before, during, and after stays
- Managed bookings, calendars, and pricing across online platforms to optimise occupancy
- Coordinated logistics including check-ins, cleaning schedules, and maintenance issues
- Assisted with client enquiries, problem resolution, and review management to maintain strong ratings
- Contributed to operational improvements and systems to support business growth
First Assistant Manager
Nando’s
Cambridge , Cambridgeshire
2014.01 - 2025.02
- Supported the General Manager in day-to-day operations of a high-volume restaurant
- Worked against commercial KPIs including sales targets, labour costs, and profitability
- Drove revenue growth in a high-volume restaurant through upselling strategies and team coaching
- Actively promoted menu items, add-ons, and promotions to increase average spend per customer
- Managed shift planning, staff rotas, and performance on the floor
- Handled customer queries and resolved issues to ensure a positive guest experience
- Oversaw health, safety, and food hygiene compliance in line with company policies
- Assisted with stock control, ordering, and cash handling
Adventure activities coordinator
Viajes Tambre
Santiago de Compostela , A Coruna
2010.03 - 2013.09
- Sold and coordinated outdoor adventure experiences, managing bookings, schedules, and logistics.
- Acted as the main point of contact for clients throughout the customer journey.
- Oversaw financial tracking, pricing, and payment processes tied to bookings.
Education
A-Levels -
Instituto Rosalia de Castro
Santiago de Compostela Skills
- Customer Engagement: Confident communicator able to build rapport quickly, understand customer needs, and clearly articulate value
- Lead Qualification & Sales Support: Experienced in handling inbound enquiries, asking the right questions, identifying fit, and progressing qualified leads through the pipeline
- Organisation & Prioritisation: Highly organised, able to manage high volumes of conversations, follow-ups, and multiple channels without losing momentum
- Commercial Awareness: Strong understanding of how customer needs, conversion, and retention directly impact revenue and growth
- Technology & CRM Tools: Comfortable working with CRM systems, booking platforms, and digital sales tools to track activity and performance
- Adaptability & Coachability: Fast learner who adapts quickly to new products, tools, and sales processes, with a proactive approach to problem-solving
Languages
English
Fluent
Spanish
Native
Portuguese
Advanced
Timeline
Company director
Gali Property Group LTD
2023.07 - Current
First Assistant Manager
Nando’s
2014.01 - 2025.02
Adventure activities coordinator
Viajes Tambre
2010.03 - 2013.09
A-Levels -
Instituto Rosalia de Castro