Angel Manciulea
Birmingham,UK
Summary
Dedicated professional with expertise in technical support, network administration, and cybersecurity fundamentals. Demonstrates strong communication skills and excels in PC hardware installation, configuration, and troubleshooting. Proven ability to deliver exceptional customer service while leading teams with adaptability and quick problem-solving capabilities. Committed to advancing a career in IT management by leveraging leadership and team management skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Bar Manager / Restaurant Manager
Bank Restaurant
Birmingham
01.2017 - 08.2025
- Managed a team of 10+ staff, improving service quality and operational workflows to boost customer satisfaction.
- Administered POS systems and inventory management, ensuring accuracy and reducing waste - a process similar to maintaining IT system reliability.
- Resolved customer and operational issues swiftly, honing communication and problem-solving skills vital for IT support.
Restaurant Manager / Bartender
Various UK Establishments & Carnival Cruise Line
- Developed strong communication and conflict resolution skills in fast-paced environments.
- Managed transaction systems, cash handling, and inventory tracking, emphasizing operational accuracy and reliability.
- Led teams through high-pressure situations ensuring consistent service excellence.
Education
Sociology - Sociology
Transylvania University
06.2006 - 06.2009
Skills
- Technical Support: End-user support, troubleshooting, and service desk workflows
- Network Administration: Configuring and maintaining local networks, Wi-Fi, and security
- Cybersecurity Fundamentals: Risk assessment, access control, and best practice compliance
- Communication: Clear, professional support for users at all technical levels
- PC hardware installation, configuration, and troubleshooting
- Excellent customer service and communication
- Leadership and team management
- Adaptability and quick problem-solving
Certification
- CompTIA A+, Hardware and Operating System Support
- CompTIA Network+, Network Infrastructure and Troubleshooting
- CompTIA Security+, Cybersecurity and Risk Management
- ISC2 Certified in Cybersecurity, Entry-level Security Practices and Compliance
Projects
Designed and secured a home lab environment using WPA3 encryption and custom firewall rules to conduct troubleshooting labs, cybersecurity simulations, and vulnerability assessments with tools like Nmap and Wireshark—applying Security+ and ISC2 principles. Configured a dash cam system to securely upload footage to a private server, demonstrating practical understanding of network protocols, server permissions, and data privacy.
Timeline
Bar Manager / Restaurant Manager
Bank Restaurant
01.2017 - 08.2025
Sociology - Sociology
Transylvania University
06.2006 - 06.2009
Restaurant Manager / Bartender
Various UK Establishments & Carnival Cruise Line
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