Angel Kusi Appiah
Coventry,West Midlands
Summary
I have a a lot of care experience, an enhanced DBS certificate and the ability to adapt in difficult and challenging situations. I am extremely punctual, reliable and eager to start working as soon as possible!
Overview
8
8
years of professional experience
Work History
Tutor
Self Employed
Warwick
09.2023 - Current
- I assisted students from the ages of 5 until 18 with Maths, English and Science subjects.
- Set out tasks for students to complete in order to achieve good grades.
- Many students have gone from D students to A students in the space a few weeks.
Customer Service Representative
ONTO
Coventry
01.2022 - 09.2023
- Handled customer enquiries via phone, email, and chat with professionalism and care.
- Resolved issues with subscriptions, billing, and vehicle deliveries quickly and efficiently.
- Coordinated with internal teams to ensure smooth operations and customer satisfaction.
- Maintained accurate records in CRM systems and consistently met performance targets.
Agency Worker
Indeed Flex
Coventry
09.2021 - 10.2022
- Supported day-to-day operations across flexible shifts in fast-paced environments
- Observed workplace health & safety and operational procedures
- Assisted team members to meet daily targets efficiently
- Adapted quickly to different roles and workplace settings
- Maintained professionalism and reliability during all shifts
Live in carer (Work Experience)
Elite LiveIn Care
Southampton
10.2021 - 12.2021
- Assisted resident with personal care.
- Medication handling.
- Cooked meals and kept house nice and clean for resident.
- Support resident with daily activities for example, going out into the community for shopping or activities.
- Record keeping. Made sure that everything was documented on the appointed app I was give.
- Made sure to keep resident safe whilst maintaining their independence as well.
Teacher
House of Grace
Cavan
11.2017 - 08.2020
- I worked as a Sunday school teacher at a local church.
- My roll was to assist the students during the service.
- I created games and activities for them to do.
- Made sure the students were kept safe at all times.
- I also had students with special needs for example, adhd and autism.
- I made sure everyone was taken care of.
Education
Bachelor's degree - Occupational Therapy
Coventry University
Coventry2025
Irish Leaving Certificate - Maths, English, Biology
St Bricins College Cavan
Cavan, Ireland06.2018
Certificate of higher education - Social Studies
Cavan Institute
Cavan, Ireland05.2020
Skills
- Organisational skills
- Medication administration
- Communication skills
- Food preparation
- Leadership
- Administrative experience
- Communication
- Mentorship techniques
- Language proficiency
Awards
- Gaisce Bronze Award, Ireland, 2015-05-01
- Committed to continuous self-improvement through work experience
- Google Data Analytics Certificate 2022
- First Aid Certificate 2026
- safeguarding Certificate 2026
Timeline
Tutor
Self Employed
09.2023 - Current
Customer Service Representative
ONTO
01.2022 - 09.2023
Live in carer (Work Experience)
Elite LiveIn Care
10.2021 - 12.2021
Agency Worker
Indeed Flex
09.2021 - 10.2022
Teacher
House of Grace
11.2017 - 08.2020
Bachelor's degree - Occupational Therapy
Coventry University
Irish Leaving Certificate - Maths, English, Biology
St Bricins College Cavan
Certificate of higher education - Social Studies
Cavan Institute