Angad Grewal
West Bromwich,United Kingdom
Summary
Accomplished professional with expertise in process improvement and project contribution, leveraging advanced skills in Microsoft Dynamics 365 and CRM systems to enhance business operations. Proficient in financial tracking, management, and stakeholder engagement, with a strong focus on communication and training development. Demonstrates exceptional abilities in report creation, presentation, and deadline management using tools such as Advanced Microsoft Excel, SharePoint, and PowerPoint. Committed to supporting liquidators through proof of debt services and managing overpayments and refunds efficiently.
Overview
6
6
years of professional experience
Work history
Operational Support Officer
Insolvency Service
Birmingham
07.2022 - 04.2025
- Acted as Subject Matter Expert (SME) for case management processes, contributing to process improvements and staff training initiatives.
- Led the implementation of a Mail Merge system, increasing efficiency across three departments.
- Conducted testing for new processes, produced updated guidance materials, and supported ongoing system enhancements.
- Delivered training sessions and developed materials to improve understanding of new procedures and functionalities.
- Managed proof of debt services, voting forms, and financial allocations using accounting software.
- Assisted in handling financial transactions, including receipts and dividends, ensuring compliance with regulatory standards.
- Oversaw complex administrative tasks to maintain smooth office operations.
- Fostered inter-departmental collaboration through effective communication strategies.
- Supported senior management by providing accurate data collection and analysis to inform decision-making.
- Maintained strict confidentiality when handling sensitive information.
- Identified and implemented efficiency measures to streamline procedures and enhance productivity.
Administrative Assistant
On Call Opticians
Birmingham
01.2019 - 05.2022
- Managed stock inventory and CRM databases.
- Maintained customer records using spreadsheets and databases.
- Handled inbound and outbound calls efficiently.
- Assisted with filing and administrative tasks to support daily operations.
Education
Certificate of Higher Education - Financial Mathematics
University of Kent
CanterburyA-Levels - Business Studies, Mathematics, General Studies, Physics
Bishop Vesey's Grammar School
Sutton ColdfieldSkills
- Process Improvement
- Project Contribution
- Microsoft Dynamics 365
- Business World
- Stakeholder Engagement
- Communication
- Training Development
- Training Delivery
- Advanced Microsoft Excel
- SharePoint
- Report Creation
- Proof of Debt Services
- Liquidator Support
- Overpayment and Refund Management
- Microsoft Office proficiency
References
References available upon request.
Timeline
Operational Support Officer
Insolvency Service
07.2022 - 04.2025
Administrative Assistant
On Call Opticians
01.2019 - 05.2022
Certificate of Higher Education - Financial Mathematics
University of Kent
A-Levels - Business Studies, Mathematics, General Studies, Physics
Bishop Vesey's Grammar School
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