Aneta Sarafnejad
Harrow,Middlesex
Summary
Committed Environment Officer, passionate about the environment with three years' experience of dealing with and investigating environmental offences and incidents. Holds Level 2 warrant. Completed Essential Enforcement and EO Development training (stages 1 & 2). Eager to contribute to team success through hard work, attention to detail and effective communication. Motivated to further learn, grow, and excel in environmental regulation/enforcement. Dedicated to providing excellent customer care; therefore, able to exhibit confidentiality, diplomacy, persuasion, and professionalism when dealing with difficult clients. Able to prioritise and work independently when required. Holds valid full UK driving licence.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Environment Officer
Environment Agency
Welwyn Garden City, HRT
09.2019 - Current
- Completed all 26 site inspections assigned as Site Responsible Officer as well as all visits assigned on monthly basis.
- Attended illegal waste site inspections to investigate illegal operations as well as enforcing environmental regulations.
- Influencing operators to move from ‘correction to prevention' through appropriate compliance interventions where business fails to comply with relevant legislation
- Investigating environmental offences and incidents including air quality as well as water pollution in rivers and watercourses
- Attending and responding to pollution incidents as part of ‘out of hours' standby rota
- Using excellent customer service skills to engage with operators by giving advice on pollution prevention and waste minimisation issues
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed detailed inspection reports (CAR and WAR) that provide up-to-date and consistent written and photographic documentation of activities observed in field.
Street Trading Compliance Officer
Harrow Council
Harrow, HRW
08.2016 - 08.2019
- Carried out regular inspections of shop front trading premises, and implemented appropriate enforcement action such as warnings, Fixed Penalty Notices (FPNs) or removal of goods where these activities do not conform to legislative requirements and agreed policies
- Advised traders of their duties and responsibilities in relation to their trading agreement(s)
- Assisted Environmental Compliance colleagues with investigation, PACE interviews, enforcement and prosecution where necessary
- Applied positive customer service approach to increase satisfaction levels.
- Gathered information from multiple sources to present clear results.
Trade Waste Officer
Harrow Council
Harrow, HRW
08.2015 - 08.2016
- Monitoring process in commercial waste and recycling ensuring that services are delivered in accordance with schedules and to specification
- Liaising with businesses and investigate changes to service contracts as required to meet changing customer needs or to set up new agreements
- Managing customer and other complaints related to these areas of service and ensuring any contract deficiencies are rectified and customers are kept informed
- Maintaining records in order to monitor performance of contractors by reviewing status of customer accounts and contact businesses that are in arrears to rectify situation.
- Completed duties to deliver on targets with accuracy and efficiency.
Recycling Engagement Officer
Harrow Council
Harrow, HRW
10.2014 - 07.2015
- Promoting recycling, home composting and sustainable waste management within community by attending events such as days of action and schools to raise recycling awareness
- Developing recycling policies and schemes and providing advice on recycling, waste reduction and environmental issues to public
- Research /contribution towards implementation of new Garden Waste Scheme and its strategies to address factors affecting participation rates and findings of project
- Designed ‘fridge magnet' for households to promote effective recycling
- Investigating complaints from public about recycling/waste issues by actively listening to customers, confirming full understanding before addressing concerns.
Education
Master of Science - International Business and Management
University of Westminster
LondonBachelor of Science - International Business
London Metropolitan University
Skills
- Effective communication
- Teamwork and relationship building skills
- Attentive to details
- Organisational and problem-solving skills
- Awareness of and commitment to excellent customer care
- Ability to work to deadlines and maintain accuracy under pressure
- Flexibility, adaptability, and ability to prioritise work appropriately
- Hardworking and dedicated to agreed commitments
- Environmental inspections
- Hazardous waste management
- Regulatory compliance
Membership
· Affiliate Member (IEMA)
Institute of Environmental Management, & Assessment (2020 – present)
· Chartered Manager status (CMI)
CMI Level 5 Diploma in Leadership and Management
Chartered Management Institute (CMI) – (2017 – present)
Certification
· Diploma in Leadership and Management - Chartered Management Institute (CMI) – Level 5
· Certificate in Customer Service - Oxford Cambridge and RSA Examinations (OCR) Awarding Body - Level 1 & 2
· Certificate in IT Users Skills - City & Guilds Awarding Body - Level 1 & 2
· Certificate in Employability and Personal Development
City & Guilds Awarding Body – Level 2
· Certificate in Assessing Vocational Achievement (CAVA) - Oxford Cambridge and RSA Examinations (OCR) Awarding Body – Level 3
· NVQ Certificate in Advice and Guidance (QCF) - Oxford Cambridge and RSA Examinations (OCR) Awarding Body – Level 3
· Award in Business Administration - Oxford Cambridge and RSA Examinations (OCR) Awarding Body - Level 1
· Extended Award in Employability and Administration - City & Guilds Awarding Body – Level 1
· Award: Preparing to Teach in Lifelong Learning Sector - City & Guilds Awarding Body – Level 4
Timeline
Environment Officer
Environment Agency
09.2019 - Current
Street Trading Compliance Officer
Harrow Council
08.2016 - 08.2019
Trade Waste Officer
Harrow Council
08.2015 - 08.2016
Recycling Engagement Officer
Harrow Council
10.2014 - 07.2015
Master of Science - International Business and Management
University of Westminster
Bachelor of Science - International Business
London Metropolitan University
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