Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work history
CEO of Stitch me in
Stitch me in
Blackburn, Lancashire
04.2023 - Current
Participated in labour contract negotiations, successfully remaining within budget.
Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
Worked with department heads on improving procedures and practices to improve department performance.
Strengthened valuable industry partnerships to drive engagement and revenue streams.
Took feedback from employees to develop internal policies for positive company culture.
Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Devised key initiatives that drove substantial business growth.
Built a website for my own brand
Improved SEO strategy
Improved marketing strategy
developing strategies to increase followers
creating and overseeing social campaigns
producing content
reviewing analytics
Head of sewing room department
Pets Choice
Blackburn, Lancashire
12.2020 - Current
Developed staff personal and professional effectiveness using performance management best practices.
Consulted with colleagues to prepare, monitor and update annual departmental plans.
Led Quality Assurance programme to understand strengths and improvement areas for department.
Developed and implemented policies and practices for successful teaching and learning strategies.
Mentored teachers providing instructional and curricular support.
Provided strategic and operational leadership for department.
Delegated tasks and responsibilities among department staff encouraging team working and mutual support.
Delivered inspiring staff coaching and mentoring programmes to boost staff retention and wellbeing.
Recognised underperformance and challenges, undertaking corrective actions and follow-ups.
Maintained and developed assessment practices in line with policies and procedures.
Analysed and interpreted data to meet expectations, targets and training staff.
Helped staff achieve constructive working relationships and establish clear expectations.
Training staff to operate embroidery machine
Training staff to use advanced Wilcom Embroidery e4 software.
Working closely with marketing team
Creating new embroidery designs for influencers
Designing new products and preparing specifications
Creating patterns for NPD.
Outsourcing Embroidery designs when needed
Outsourcing materials needed for the production
Preparing production plan to meet sales demand / stock vs sales / stock vs forecast
Sample Sewing Machinist
Simon Jersey
Altham, Lancashire
07.2018 - 12.2020
Fixed zips, buttons and fastenings using feed and orienting hoppers.
Built and maintained strong working relationships with fellow team members.
Altered garments to meet desired specifications.
Assessed machine performance and output to maintain garment quality.
Identified and fixed breaks in thread.
Programmed automated sewing machines to achieve accurate results to garment specifications.
Carried out sewing tasks on range of natural and synthetic materials.
Used specialist machinery to join and sew leather, suede and fur items.
Strengthened fabric integrity by reinforcing seams and stitches.
Measured finished products to assess final quality.
Decorated garments to design briefs using machine embellishing techniques.
Verified output fulfilled pattern instructions.
Operated domestic and commercial sewing machines with precision.
Embroidered and seamed items using semi-automatic sewing machines.
Supplied machines with fabric and thread.
Periodically cleaned and oiled machines.
Replaced worn needles regularly to avoid uneven stitching and fabric pulls.
Transferring orders to the warehouse
Keeping track on data of products going out to the warehouse
Dealing with returns and rejected garments
Fixed rejected garments
Rectified defects and thread breaks quickly to limit production delays.
Used feed hoppers and clamp holders to add accessories to fabric.
CEO of My Sweet Owl
Aneta Malankowska
Blackburn, Lancashire
08.2014 - 01.2018
Devised key initiatives that drove substantial business growth.
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
Directed evaluations of company operational and marketing structures to uncover improvement opportunities.
Adapted to market changes by implementing new market expansions.
Deployed processes to increase long-term business success and increase profit levels.
Created and implemented policies and objectives to improve productivity and maximise investment return.
Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
Improved business profits through strategic updates to processes and procedures.
Accountant
Maintenance and repair of motor vehicles
Bydgoszcz, Poland
01.2011 - 06.2013
Analysed monthly balance sheet accounts for corporate reporting.
Reviewed and processed employee expense reports and vendor invoices for payment.
Prepared VAT and income tax forms for commercial and individual clients.
Analysed monthly reporting to reconcile production operations and general ledger.
Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
Created quarterly and yearly balance sheets to track financial trends and performance.
Collected and collated information and data to prepare annual budgets and forecast projections.
Documented department processes to encourage accountability among team members.
Prepared long-term revenue and capital budgets for presentation to stakeholders.
Prepared monthly bank reconciliations and submitted compiled reports to shareholders.
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange