Aneta Koszara
High Wycombe,Buckinghamshire
Summary
I am a highly educated and customer-focused professional with over a decade of experience living and working in the UK. I hold a 2:1 degree in Business Management and have extensive experience in administration, finance, and customer service.
I have experience building customer trust, maintaining discretion, managing responsibilities independently, and ensuring high standards of service. I am calm under pressure, highly organized, and confident in communicating with individuals of varying experience.
I am interested in joining British Airways' cabin crew at Heathrow Airport and contributing to providing passengers with a safe, professional, and unforgettable experience.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Self employed cleaning and housekeeping services
Helping Hands
High Wycombe, Buckinghamshire
2015.04 - Current
- Delivering high-quality services tailored to individual client expectations
- Managing client relationships with professionalism and complete discretion
- Coordinating subcontractors and managing schedules efficiently
- Handling invoicing, documentation, and financial records
- Working independently while maintaining high service standards
Accountant
Accountant – Guild of Crafts
Mragowo, Poland
2012.03 - 2015.04
- Responsible for bookkeeping, VAT returns, and annual accounts
- Maintaining communication with clients and government authorities
- Preparing official documentation and reports
- Working accurately under deadlines and regulatory requirements
Clerk
Town Council
Mragowo, Poland
2011.04 - 2011.09
- Preparing and archiving official documents
- Communicating with internal departments
- Supporting finance operations in a structured environment
Retail sales assistant
Various Roles
Mragowo, Poland
1999.05 - 2010.12
- Providing direct customer service in retail environments
- Handling customer enquiries and resolving issues
- Supporting team members and management
- Managing stock and order preparation
Education
Bachelor of Arts - Business
London Metropolitan University
City of london 2021.11 - 2025.07
Entry Level 3 Functional Skill - Qualification in Mathematics and English
NCFE
London 2020.03 - 2021.04
Bachelor of Business Administration - Economics
University of Science And Economics
Olsztyn, Poland 2009.10 - 2012.05
Skills
- Customer Service Excellence
- Professional Communication
- Safety Awareness & Responsibility
- Discretion & Trustworthiness
- Team Collaboration
- Conflict Resolution
- Cultural Awareness
- Time Management
- Resilience & Adaptability
- 10 years of residency in UK
- Eligible to work in UK
- Flexible and available for shift work, including long-haul
- Confident working independently and in teams
- Advanced MS Office skills
Languages
Polish
Native
English
Advanced
Timeline
Bachelor of Arts - Business
London Metropolitan University
2021.11 - 2025.07
Entry Level 3 Functional Skill - Qualification in Mathematics and English
NCFE
2020.03 - 2021.04
Self employed cleaning and housekeeping services
Helping Hands
2015.04 - Current
Accountant
Accountant – Guild of Crafts
2012.03 - 2015.04
Clerk
Town Council
2011.04 - 2011.09
Bachelor of Business Administration - Economics
University of Science And Economics
2009.10 - 2012.05
Retail sales assistant
Various Roles
1999.05 - 2010.12