Aneta Broszkiewicz
READING
Summary
Proven leader in the hospitality sector, notably at Novotel, where I spearheaded initiatives to boost team productivity and revenue through effective training and upselling techniques. Expert in food and beverage operations and staff training, I excel in creating positive work environments and enhancing customer satisfaction. My approach combines strong problem-solving skills with a commitment to maintaining high sanitation standards, driving both staff excellence and operational success.
Overview
2022
2022
years of professional experience
Work History
F&B Supervisor
Novotel
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
Manager
Donuterie
04.2021 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
C&B Assistant
Hilton Hotel
10.2018 - 10.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Journalist -
III College
Radomsko06.2013
Secondary School
Radomsko 07.2011
Skills
- Food and Beverage Operations
- Scheduling Staff
- Sanitation Standards
- Food presentation
- Allergy awareness
- Cost Control
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Team Leadership
- Staff Training
Timeline
Manager
Donuterie
04.2021 - 09.2021
C&B Assistant
Hilton Hotel
10.2018 - 10.2020
Journalist -
III College
Secondary School
F&B Supervisor
Novotel
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