Anesha Khalifa
Leicester
Summary
Highly talented and hardworking individual with over 12 years of experience in project management. Thrives under pressure and effectively adapts to changing business requirements. Expert in gathering business and technical requirements, user acceptance documentation, and demonstrating strong leadership skills. Excellent planner and problem-solver with in-depth understanding of business systems and processes. Professional, ambitious, and motivated with a strong work ethic. Seeking a dynamic new position to utilize and expand expertise.
Overview
18
18
years of professional experience
Work History
Projects & Communications Manager
Next
Leicester
11.2021 - Current
- As part of the senior management team in the contact centre I lead a team of Product Owners and UX Designer, as part of the advisor stream.
- Key achievements: Contact Centre modernisation (iSOLVE), Introduction of AI tools and
- Building rapport and working collaboratively with Senior contact centre management, third parties, Product Development Managers, Product Group Managers and Domain Managers.
- Conducting presentations to senior stakeholders. Using Agile and Waterfall methodologies dependent on product type and priority.
- Prioritising projects based on ROI and development costs.
- Presenting and delivering key messages to staff in seasonal away days.
Senior Product Owner
Next
Leicester
09.2021 - 11.2021
- Oversaw entire product deployments from vision and creation to rollout and delivery. Products included new TP clients, Help site and Fusion (RPA).
- Key achievements in this role IQ dashboard Phase 1, New UK help site and Fusion.
- Owned and prioritised product backlog, allocating and approved team resource usage.
- Creating use cases and stories for development teams.
- Conducting presentations to senior stakeholders.
- Using Agile and Waterfall methodologies dependent on product type and priority.
- Managing the budget for Fusion.
Business Systems Team Leader
Next
Leicester
07.2011 - 09.2021
- Key achievements in this role - Migration of Fusion from Thoughtonomy, change the look and feel of Operational Emails, IMI two way SMS (Paperless Statements & Marketing Opt Ins).
- Working with stakeholders to gather and define requirements, establish quotes and managing project milestones.
- Effectively managing Project delivery and ensuring tight deadlines are constantly achieved by eliminating risks and issues.
- Analysing projects and producing reports to show cost saving and business benefits from senior manager to Customer Service Director level.
Business Systems Test Analyst
Next
Leicester
09.2008 - 07.2011
- New/enhanced systems and Business rules testing including creating test plans.
Customer Service Sponsor
Next
Leicester
07.2007 - 09.2008
- Training and monitoring new starters in contact centre (Enquiries Dept).
- Taking responsibility of team in supervisor absence.
Education
Bachelor of Science -
De Montfort University
06-2005
Wyggeston And Queen Elizabeth I College
06-2001
Moat Community College
06-1999
Skills
- Stakeholder relationship management
- Software Development Lifecycle
- Project Management
- Organization and Time management
- Leadership
- Analytical skills
- Attention to detail
- Critical Thinking and Problem Solving
- Agile frameworks
- Budgeting
Affiliations
- Arts & Crafts
- Socialising with family and friends
- Travelling
Accomplishments
- EXCEPTIONAL ALWAYS AWARD (2021) Next - Business Systems
- INCREDIBLES AWARD (2020) Next - Business Systems
- EXCEPTIONAL ALWAYS AWARD (2018) Next - Business Systems
Languages
Gujarati
Native
Hindi
Upper intermediate
Timeline
Projects & Communications Manager
Next
11.2021 - Current
Senior Product Owner
Next
09.2021 - 11.2021
Business Systems Team Leader
Next
07.2011 - 09.2021
Business Systems Test Analyst
Next
09.2008 - 07.2011
Customer Service Sponsor
Next
07.2007 - 09.2008
Wyggeston And Queen Elizabeth I College
Moat Community College
Bachelor of Science -
De Montfort University
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