ANEETH PRAKSH GOKOOL
Bournemouth,Dorset
Summary
Dynamic and adaptable professional with a strong foundation in project planning and team management. Demonstrates exceptional problem-solving and decision-making skills, complemented by a friendly, positive attitude and the ability to remain calm under pressure. Proficient in customer relations and service, with a deep understanding of product knowledge and policy updating. Committed to confidentiality assurance and leadership development, while facilitating learning and fostering interpersonal communication. Aspires to leverage analytical thinking and social perceptiveness to drive organisational success.
Seasoned professional with focus on training and development management. Capable of enhancing team performance and productivity through implementation of innovative training strategies. Unique skills lie in creating interactive environments, encouraging staff participation and promoting knowledge sharing.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Training assistant manager
Mo Baz Bistro
Winton, Bournemouth
10.2024 - Current
- Established strong relationships with external trainers to ensure quality educational content delivery.
- Evaluated effectiveness of various training methods to apply most beneficial techniques consistently across teams.
- Validated competency after completion of each module through rigorous assessments.
- Ensured compliance with company policies through close monitoring during training sessions.
- Researched market trends and competitor activities to strengthen development plans.
- Engaged professionals in industry-specific knowledge, techniques and methodologies.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
Customer Service Representative
Gamma Materials Ltd
Bramsthan, Mauritius
02.2020 - 10.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilised customer service software to manage interactions and track customer satisfaction.
- Analysed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Taxi driver
Self Employed
Flacq, Mauritius
08.2021 - 09.2024
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Followed procedures for handling lost items left behind by passengers.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Rendered first aid when necessary, providing immediate help in emergency situations.
Property caretaker
Family Business
Grand Baie, Mauritius
11.2016 - 12.2020
- Maintained open lines of communication with tenants resulting in strong relationships.
- Promoted properties through various channels, increasing visibility in the market.
- Managed property maintenance and repairs, ensuring tenant satisfaction.
Education
Business Management And Marketing Diploma Level 5 - Business Management And Marketing
Elite Business School
Business Management And Marketing Diploma Level 4 - Business Management And Marketing
Elite Business School
Some College (No Degree) -
Modern College
Bachelor of Business Administration - Business Management and Internation Hospitality
Bournemouth University
Poole 09.2024 -
Skills
- Project Planning
- Flexible and Adaptable
- Decision-Making
- Friendly, Positive Attitude
- Problem-Solving
- Critical Thinking
- Calm Under Pressure
- Team Management
- Social Perceptiveness
- Multitasking Abilities
- Interpersonal Communication
- Analytical and Critical Thinking
- Customer Relations
- Policy updating knowledge
- Confidentiality assurance
- Leadership development
- Learning facilitation
- Customer Service
- Product knowledge
Languages
Mauritius
Native language
English
Advanced
French
Native
Affiliations
- Adventurer
- Swimmer
- Racing
- Motorbike
- Jogging
- Gym
Certification
Driving License: Private Car (2020), Taxi (2021).
References
References available upon request.
Timeline
Training assistant manager
Mo Baz Bistro
10.2024 - Current
Bachelor of Business Administration - Business Management and Internation Hospitality
Bournemouth University
09.2024 -
Taxi driver
Self Employed
08.2021 - 09.2024
Customer Service Representative
Gamma Materials Ltd
02.2020 - 10.2024
Property caretaker
Family Business
11.2016 - 12.2020
Business Management And Marketing Diploma Level 5 - Business Management And Marketing
Elite Business School
Business Management And Marketing Diploma Level 4 - Business Management And Marketing
Elite Business School
Some College (No Degree) -
Modern College
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