Aneesa Umer
Belfast,Antrim
Summary
Accomplished professional with expertise in banking systems, financial systems management, and data analysis. Proficient in Microsoft Office Suite, with advanced skills in Excel for variance reporting and CRM. Demonstrates strong capabilities in fraud detection, KPI management, and regulatory compliance. Adept at team leadership, process improvement, and conflict resolution. Committed to optimising performance and ensuring efficiency within financial operations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Sales Advisor
Concentrix
Belfast
2025.11 - Current
- Resolved customer complaints swiftly, maintaining company reputation.
- Collaborated with the marketing team for successful product launches.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Conducted market research, gaining insights into competitors' strategies.
Operations Expert-1
Teleperformance UK
Belfast
2025.08 - 2025.09
- Systems Management: Expert operation of banking platforms including Back Office, Cloud9, CAPI, ODA, and Customer Identification System (CIS) for comprehensive account management
- Performance Excellence: Consistently exceed KPI targets including First Call Resolution (FCR), Average Handling Time (AHT), Customer Satisfaction (CSAT) scores, and Quality Assurance metrics
- Customer Resolution: Resolve complex banking issues including payment disputes, account lockouts, online banking problems, and technical difficulties
- Fraud Prevention: Proactively identify suspicious account activity, conduct security verifications, and escalate high-risk cases to specialised teams
- Team Development: Mentor new team members and participate in coaching sessions, contributing to improved team performance
- Compliance: Maintain strict adherence to security procedures and regulatory requirements whilst protecting customer data
Business Management Executive
Reve Stitching
Faisalabad, Punjab
2019.12 - 2023.08
- Financial Management: Managed multi-company consolidated accounts ensuring compliance with international reporting standards
- Reporting & Analysis: Prepared management accounts, variance analysis, and performance tracking reports supporting strategic decision-making
- Process Improvement: Enhanced financial controls and operational efficiency through accurate reconciliations and cost tracking
- Stakeholder Management: Coordinated with senior management and internal teams to deliver timely budgets, forecasts, and financial reports
- Project Delivery: Successfully executed management-assigned projects demonstrating adaptability and organisational commitment
Brand Ambassador
AIESEC
Lahore
2015.08 - 2016.11
- Attracted customers through new event concepts and interesting discussion topics.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Executed strategic brand presentations to enhance product awareness and consumer engagement.
- Retained industry and service knowledge to provide helpful, informative guidance.
Education
Master of Science - Management
Queen's University Belfast
Belfast 2023.09 - 2024.12
Bachelor of Science - Biological Sciences
Forman Christian College University
Pakistan 2015.09 - 2019.08
Skills
- Technical Skills:
- Banking Systems (Back Office, Cloud9, CAPI, ODA, CIS)
- Microsoft Office Suite (Advanced Excel, Word, Outlook)
- Financial Systems Management & Reporting
- Data Analysis & Variance Reporting
- Customer Relationship Management (CRM)
- Professional Skills:
- Fraud Detection & Prevention
- KPI Management & Performance Optimisation
- Team Leadership & Mentoring
- Process Improvement & Efficiency
- Regulatory Compliance (FCA, GDPR)
- Conflict Resolution & Problem-Solving
Timeline
Sales Advisor
Concentrix
2025.11 - Current
Operations Expert-1
Teleperformance UK
2025.08 - 2025.09
Master of Science - Management
Queen's University Belfast
2023.09 - 2024.12
Business Management Executive
Reve Stitching
2019.12 - 2023.08
Bachelor of Science - Biological Sciences
Forman Christian College University
2015.09 - 2019.08
Brand Ambassador
AIESEC
2015.08 - 2016.11