Aneesa Umer
Belfast,United Kingdom
Summary
Motivated early-career researcher with a Distinction MSc in Management from Queen’s University Belfast. Experienced in mixed-methods research, SPSS-based data analysis, thematic analysis, and academic report writing. Strong interest in [insert PhD field], with a proven ability to conduct independent research, synthesize complex datasets, and contribute to academic projects.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Inbound Sales Advisor
Concentrix
Belfast, United Kingdom
11.2025 - Current
- Developed strong communication and decision‑making skills in a high‑pressure environment.
- Applied analytical thinking to match customer needs with suitable solutions.
Operations Expert-1
Teleperformance UK
Belfast
08.2025 - 11.2025
- Managed complex banking operations across multiple platforms.
- Identified fraud indicators and ensured escalations aligned with regulatory compliance.
- Maintained high accuracy and performance under strict KPI frameworks.
Accounting Operations Expert
Reve Stitching
Faisalabad, Punjab, Pakistan
12.2019 - 04.2023
- Managed multi‑company accounts following international standards.
- Conducted variance analysis and financial reporting for senior management.
- Strengthened organisational decision‑making through analytical insights.
Brand Ambassador
AIESEC
Lahore, Pakistan
08.2015 - 11.2016
- Delivered presentations, engaged audiences, and built strong communication capabilities.
Education
Master of Science - (Management)
Queen's University Belfast
United Kingdom 09.2023 - 12.2024
Bachelor of Science - Biological Sciences
Forman Christian College University, Lahore
Pakistan 09.2015 - 11.2019
Educational Research Experience
- Title: Impact of Remote Work on Staff Performance and Organizational Culture
- Conducted a mixed‑methods study combining quantitative survey data and multi‑case qualitative analysis.
- Performed statistical analysis using SPSS including descriptive analytics, correlation analysis, and reliability testing.
- Employed thematic coding to identify key behavioural patterns and organisational outcomes.
- Completed a comprehensive literature review of 70+ peer‑reviewed academic sources.
- Delivered recommendations to optimise communication, culture, and productivity in remote‑work settings.
Research Interests
- Organizational Behaviour & Culture
- Remote & Hybrid Work Models
- Employee Performance & Productivity
- HR Analytics & Workforce Insights
- Qualitative and Quantitative Research Methods
- Digital Transformation & Work Psychology
Research & Technical Skills
- Quantitative Research: SPSS (statistical testing, correlations, reliability analysis), Excel (advanced)
- Qualitative Research: Thematic Analysis, Coding, Case Study Research
- Data Handling: Survey design, data cleaning, descriptive analytics
- Academic Skills: Literature review, academic writing, report development, referencing
- Professional Skills: Problem‑solving, communication, analytical reasoning, stakeholder handling
Academic Achievements
- Distinction in MSc Management
- Top 10% in dissertation
- Best presentation in module
Timeline
Inbound Sales Advisor
Concentrix
11.2025 - Current
Operations Expert-1
Teleperformance UK
08.2025 - 11.2025
Master of Science - (Management)
Queen's University Belfast
09.2023 - 12.2024
Accounting Operations Expert
Reve Stitching
12.2019 - 04.2023
Bachelor of Science - Biological Sciences
Forman Christian College University, Lahore
09.2015 - 11.2019
Brand Ambassador
AIESEC
08.2015 - 11.2016