Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Personal Information
References
Generic

Anees Ullah

Manchester

Summary

Dedicated professional with a strong focus on customer service and public safety, adept at multitasking under pressure and demonstrating resilience in stressful situations. Skilled in providing clear instruction and face-to-face selling, with a service-oriented mindset that enhances communication proficiency and active listening. Career goals include gaining more knowledge in the IT sector and working my way up.

Overview

9
9
years of professional experience

Work History

Security Officer

Mitie Security
02.2023 - 05.2025
  • Trained new members of the security team, raising overall team performance levels.
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Supervised visitor sign-in process meticulously; ensured accurate record keeping.
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Managed lost property system effectively, returning items to rightful owners promptly.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.

Security Officer

FGH
04.2021 - 02.2022
  • Greeted guests, stayed observant and maintained visibility to address questions and concerns.
  • Corresponded with law enforcement, fire departments and emergency medical personnel during critical and non-emergency situations.
  • Inspected and patrolled premises to provide protection to building inhabitants.
  • Adhered to company policies and legal regulations to support compliance.
  • Monitored public access and offered security to all personnel and visitors.
  • Apprehended trespassers and perpetrators and requested assistance from police.
  • Monitored entrance and departure of employees and visitors to building.
  • Patrolled premises to prevent unauthorized entry.

Retail Assistant

New Look
11.2019 - 01.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.

Warehouse Assistant

Koi Footwear
11.2018 - 09.2019
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

IT Support Assistant

Universal Square
02.2016 - 05.2016
  • Responded to queries on phone, via email or through IT ticketing system.
  • Created user accounts and assigned permissions.
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Developed user-friendly IT solutions for improved staff productivity.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Associate of Arts - Photography

Oldham University
Oldham
10-2022

BTC LEVEL 3 Extended Diploma - Digital Media and Photography

Oldham College
Oldham
04-2017

BTEC L2 - Digital Media And Photography

Oldham College
Oldham
02-2016

GCSE - English

Abraham Moss
Manchester
05-2013

GCSE - Maths

Abraham Moss
Manchester
05-2013

Skills

  • ID checks
  • Property patrol
  • Customer service
  • Crime prevention
  • Public relations
  • Incident reporting
  • Handheld radio communications
  • Event security
  • Complaint resolution
  • Applications support
  • Information systems understanding
  • Cloud computing knowledge
  • Time management efficiency
  • Adapting to change
  • Multitasking capability
  • Client engagement
  • Initiative taking
  • Network infrastructure understanding
  • Customer Service
  • Cultural awareness
  • Team Leadership
  • Product knowledge
  • Conflict Resolution
  • Microsoft Office Suite
  • Analytical
  • Risk Management
  • Data collection and analysis
  • Strategic thinking
  • Resolving conflicts professionally
  • Providing clear instruction
  • Browser support
  • CCTV surveillance
  • Detail-oriented
  • Physical fitness
  • Complex Problem-solving
  • Relationship building and management
  • Conflict resolution techniques
  • Retail sales customer service
  • Fashion retail experience
  • Active listening
  • Computer proficiency
  • Microsoft Excel
  • Prioritization
  • Technical support
  • IT support
  • Basic IT troubleshooting

Languages

English
Punjabi

Affiliations

  • Gym
  • Boxing
  • UFC
  • Digital Media
  • Traveling

Timeline

Security Officer

Mitie Security
02.2023 - 05.2025

Security Officer

FGH
04.2021 - 02.2022

Retail Assistant

New Look
11.2019 - 01.2020

Warehouse Assistant

Koi Footwear
11.2018 - 09.2019

IT Support Assistant

Universal Square
02.2016 - 05.2016

Associate of Arts - Photography

Oldham University

BTC LEVEL 3 Extended Diploma - Digital Media and Photography

Oldham College

BTEC L2 - Digital Media And Photography

Oldham College

GCSE - English

Abraham Moss

GCSE - Maths

Abraham Moss

Personal Information

References

On Request
Anees Ullah