Aneena Manto
Harrow,UK
Summary
Proficient in Opera, Micros-POS, MS Office, and Hot-Sos, demonstrating strong technical skills essential for efficient operations management. Adept at utilising these tools to streamline processes and enhance productivity. Committed to leveraging expertise in hospitality software to drive organisational success and pursue opportunities for professional growth within the industry.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
Work history
Instant Service Agent, Front Office
Intercontinental London, Park Lane
London
01.2023 - 06.2025
- Managed switchboard.
- Handled guest messages, ensuring prompt delivery, and logged and executed all wake-up call requests.
- Provided comprehensive information about hotel services to guests and monitored automated systems, including fire alarms and telephone equipment, for emergency situations.
- Coordinated room service orders, working closely with the team to meet guest requests efficiently.
Cakes and Sweets Maker
Chocobite
Kerala, India
09.2016 - 12.2021
- As a cake shop owner managed the cake shop
- productDetail-oriented, and creative in designing cakes
- Adapted recipes to meet specific dietary requirements, increasing product range.
- Established strong relationships with customers, fostering loyalty and repeat business.
- Incorporated feedback from customers into future baking endeavours for continuous improvement.
Admin Assistant & Secretary
Worley Parsons Engineering Ltd
Abu Dhabi
06.2013 - 09.2014
- Managed office reception, providing extensive administrative and executive support.
- Planned and scheduled meetings, appointments, and functions.
- Coordinated with multiple departments to organize meetings and prepare welcome plans for new visitors, establishing strong relationships to achieve results.
Administration Assistant/ Reservation Executive
Fairmont Singapore & Swissotel The Stamford
Singapore
06.2010 - 03.2011
Central Reservation Agent
Hilton Al Hamra Fort Hotel & Beach Resort
RAK
04.2009 - 01.2010
Senior Executive- Facilities and Administration
MetLife India Insurance Company
Aluva, India
04.2008 - 03.2009
Banquet co-coordinator
Avenue Regent Hotel Cochin
Cochin, India
07.2007 - 03.2008
Education
BA - BA. Communicative English
St Xaviers College
MBA - General
Northampton University
01.2022 - 01.2024
Skills
- Baking & Cake decoration
- Opera, micros, Kipsu, Mictel, hotsos software
Timeline
Instant Service Agent, Front Office
Intercontinental London, Park Lane
01.2023 - 06.2025
MBA - General
Northampton University
01.2022 - 01.2024
Cakes and Sweets Maker
Chocobite
09.2016 - 12.2021
Admin Assistant & Secretary
Worley Parsons Engineering Ltd
06.2013 - 09.2014
Administration Assistant/ Reservation Executive
Fairmont Singapore & Swissotel The Stamford
06.2010 - 03.2011
Central Reservation Agent
Hilton Al Hamra Fort Hotel & Beach Resort
04.2009 - 01.2010
Senior Executive- Facilities and Administration
MetLife India Insurance Company
04.2008 - 03.2009
Banquet co-coordinator
Avenue Regent Hotel Cochin
07.2007 - 03.2008
BA - BA. Communicative English
St Xaviers College
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