Summary
Overview
Work history
Education
Skills
Timeline
Generic

Aneena Manto

Harrow,UK

Summary

Proficient in Opera, Micros-POS, MS Office, and Hot-Sos, demonstrating strong technical skills essential for efficient operations management. Adept at utilising these tools to streamline processes and enhance productivity. Committed to leveraging expertise in hospitality software to drive organisational success and pursue opportunities for professional growth within the industry.

Overview

18
18
years of professional experience
2009
2009
years of post-secondary education

Work history

Instant Service Agent, Front Office

Intercontinental London, Park Lane
London
2023.01 - 2025.06
  • Managed switchboard.
  • Handled guest messages, ensuring prompt delivery, and logged and executed all wake-up call requests.
  • Provided comprehensive information about hotel services to guests and monitored automated systems, including fire alarms and telephone equipment, for emergency situations.
  • Coordinated room service orders, working closely with the team to meet guest requests efficiently.

Cakes and Sweets Maker

Chocobite
Kerala, India
2016.09 - 2021.12
  • As a cake shop owner managed the cake shop
  • productDetail-oriented, and creative in designing cakes
  • Adapted recipes to meet specific dietary requirements, increasing product range.
  • Established strong relationships with customers, fostering loyalty and repeat business.
  • Incorporated feedback from customers into future baking endeavours for continuous improvement.

Admin Assistant & Secretary

Worley Parsons Engineering Ltd
Abu Dhabi
2013.06 - 2014.09
  • Managed office reception, providing extensive administrative and executive support.
  • Planned and scheduled meetings, appointments, and functions.
  • Coordinated with multiple departments to organize meetings and prepare welcome plans for new visitors, establishing strong relationships to achieve results.

Administration Assistant/ Reservation Executive

Fairmont Singapore & Swissotel The Stamford
Singapore
2010.06 - 2011.03

Central Reservation Agent

Hilton Al Hamra Fort Hotel & Beach Resort
RAK
2009.04 - 2010.01

Senior Executive- Facilities and Administration

MetLife India Insurance Company
Aluva, India
2008.04 - 2009.03

Banquet co-coordinator

Avenue Regent Hotel Cochin
Cochin, India
2007.07 - 2008.03

Education

BA - BA. Communicative English

St Xaviers College

MBA - General

Northampton University
2022.01 - 2024.01

Skills

  • Baking & Cake decoration
  • Opera, micros, Kipsu, Mictel, hotsos software

Timeline

Instant Service Agent, Front Office

Intercontinental London, Park Lane
2023.01 - 2025.06

MBA - General

Northampton University
2022.01 - 2024.01

Cakes and Sweets Maker

Chocobite
2016.09 - 2021.12

Admin Assistant & Secretary

Worley Parsons Engineering Ltd
2013.06 - 2014.09

Administration Assistant/ Reservation Executive

Fairmont Singapore & Swissotel The Stamford
2010.06 - 2011.03

Central Reservation Agent

Hilton Al Hamra Fort Hotel & Beach Resort
2009.04 - 2010.01

Senior Executive- Facilities and Administration

MetLife India Insurance Company
2008.04 - 2009.03

Banquet co-coordinator

Avenue Regent Hotel Cochin
2007.07 - 2008.03

BA - BA. Communicative English

St Xaviers College
Aneena Manto