Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

ANDY WATKINS

Newark on Trent,Nottinghamshire

Summary

I have 30 years experience working in customer service and sales as well as all areas of theatre around an acting career.


I have worked in multiple stage door jobs including a venue in the West End. I have also worked as a senior FOH Manager for a venue and in supervisory roles within box offices and ATG Group Sales.


I worked for 2 years as both a static and mobile security officer.


Around acting I also teach it. I currently teach for Midlands Academy of Dance and Drama and I also work as a Manager for a Stagecoach Franchise in Long Eaton, where my primary role is to manage the Saturday school, make sure the children are safe, be the First Aider and safeguarding lead on site and oversee the teaching.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Stage Door Keeper

Theatre Royal and Concert Hall
Nottingham, Nottinghamshire
09.2024 - Current

Stage Door Keeper at TRCH.


Monitoring people entering backstage in a security role. Opening doors. Monitoring cameras. Handing out keys and permits to staff and company. Locking up at night. Answering emails and calls. First point of call for fire alarm and incident response. Deal with issues as they arise from either tech, FOH or cast and crew on a visiting production. Managing crowds outside stage door for the visiting artist.


I am also First Aid trained and the training is in date.

Part Time Assistant Bar Manager

Norwood Park
Southwell
05.2024 - 07.2024

Serving customers and leading a team on shift for weddings and private parties,

Setting up for events.

Box Office Supervisor

Nottingham Playhouse
Nottingham
10.2023 - 05.2024

On shift duty supervisor for the Playhouse's extensive programme of plays, one night performances and participation programmes, for the main house and the smaller studio space. Banking and closing up. Serving customers and dealing with customer issues or complaints.

Supervising a team and training on donation and Playhouse Pass Sales.

Working on the Spektrix ticketing system


Night Manager

Norwood Park
Southwell
03.2023 - 09.2023
  • Monitoring customer behaviour, liaising with security and other staff to deal with any issues that may occur
  • Assisting customers at the event or overnight if needed
  • Cleaning and setting up for breakfast
  • Assisting bar staff to clean down at the end of an event
  • Lone worker Fire Marshall and First Aider on site during the night
  • Responsible for customer safety and evacuation.

Home Delivery Driver

Sainsburys
03.2022 - 12.2022
  • Van checks at the start of each shift
  • Loading and unloading of the van
  • Delivery of shopping to up to 30 addresses over a 6hr period.

Front Of House & Bars Manager

Hazlitt Theatre Maidstone
11.2019 - 11.2022
  • Managed a team of Duty Managers and over 20 casual staff for performances and events at the venue
  • Monthly rotas and budget projection
  • Ordering
  • Dealing with customer feedback and complaints
  • Liaising with other heads of department
  • Controlled stock and inventory to maintain projected budget
  • Scheduled and received deliveries and verified goods received against paperwork
  • Established standards for personnel performance and customer service
  • Responsible for hiring and training new staff
  • Responsible as a fire marshall and a first aider for customers at the venue
  • Responsible for the cleanliness of the venue
  • During covid I was responsible for putting covid policies in place, from sanitation to covid passes and practically implementing those.

Box Office Supervisor

Hazlitt Theatre Maidstone
01.2018 - 07.2018
  • Selling tickets and upselling memberships and extras
  • Setting up shows
  • Updating procedures
  • Dealing with customer complaints
  • Dealing with customer enquiries
  • Rotas
  • Cash Handling
  • Providing reports.

Box Office Supervisor

Rose Theatre Kingston
05.2011 - 01.2017
  • Managing a team and serving customers
  • Rotas
  • Cash handling
  • Selling tickets and upselling Rose Theatre products
  • Building events
  • Providing reports
  • Working on Spektrix and previously Patronbase.

Agent Assistant

Esta Charkham Associates
09.2010 - 01.2012
  • Representing a list of Theatre, Film and TV clients
  • Finding them work
  • Negotiating contracts and travel arrangements
  • Paying clients
  • Networking and building relationships with directors and casting directors.

Group Sales Advisor

ATG Tickets
09.2007 - 06.2009
  • Group and school sales for theatre tickets for all ATG West End and regional venues
  • Inbound call centre and office
  • Working on ENTA and Audience View systems
  • Working daily with Microsoft Word.

Education

Undergraduate Degree BA (Hons) First Class -

Mountview Academy of Theatre Arts

Skills

  • Customer Service
  • Payment Processing
  • Conflict Resolution
  • Complaint management
  • Refund processing
  • Call centre experience
  • Ticket selling system
  • Ticket sales reporting
  • Calm under pressure
  • Problem-solving
  • Public speaking
  • Security Experience
  • Stage Door Experience at multiple venues

Affiliations

  • Teaching and coaching acting. I run marathons and half marathons and recently experienced skydiving, which I think I'm now going to try further!

Certification

First aid trained


Current enhanced DBS

Timeline

Stage Door Keeper

Theatre Royal and Concert Hall
09.2024 - Current

Part Time Assistant Bar Manager

Norwood Park
05.2024 - 07.2024

Box Office Supervisor

Nottingham Playhouse
10.2023 - 05.2024

Night Manager

Norwood Park
03.2023 - 09.2023

Home Delivery Driver

Sainsburys
03.2022 - 12.2022

Front Of House & Bars Manager

Hazlitt Theatre Maidstone
11.2019 - 11.2022

Box Office Supervisor

Hazlitt Theatre Maidstone
01.2018 - 07.2018

Box Office Supervisor

Rose Theatre Kingston
05.2011 - 01.2017

Agent Assistant

Esta Charkham Associates
09.2010 - 01.2012

Group Sales Advisor

ATG Tickets
09.2007 - 06.2009

Undergraduate Degree BA (Hons) First Class -

Mountview Academy of Theatre Arts
ANDY WATKINS