Andy Sutherland
Beith
Summary
A passionate, emotionally intelligent and personable Business Change Manager with over a decade of Business Change experience in Financial Services and Medical Technology. Successfully orchestrated the delivery of multi-million-pound Cross Border Payment Regulations and Mastercard Scheme Mandate programmes, alongside multi-billion-pound Treasury trading and accounting platform enhancements. Currently driving Change Transformation across two programmes of work to accelerate my organisation’s global manufacturing capability; the transfer of business-critical products across the UK, USA and Asia; and a Site Investment programme delivering double-digit sales growth. Keen to develop my cross-transferable skills in another, fast-paced and challenging industry.
Overview
7
7
years of professional experience
2028
2028
years of post-secondary education
Work history
Business Change Manager
Terumo Aortic
Glasgow
10.2023 - 11.2024
- Managing global change programmes in a highly-regulated ‘Class III’ medical device company
- Underpinning the newly established Transformation Management Office, formalising change governance in an evolving environment
- Coordinating complex programmes of work throughout the entire project lifecycle
- Engineering the Change Management toolkit – a collection of artefacts driving consistency and quality across change
- Fostering relationships with stakeholders throughout Asia, North and South America, and Europe
- Defining change communication strategies at Project and Organisational level
- Owner of the Change Agent Network – leading a group of 60 Associates from across the organisation to be advocates of change
- Managing resistance across multiple cultures, utilising a range of change methodologies – in particular ADKAR and ‘nudge’ theory
- Establishing a culture of cross-functional collaboration and effective digital communication
- Driving a culture of celebrating successes and cultivating a growth mindset
- Chairperson of Business Steering Group, and delegate to Business Change Director at C-Level meetings
- Led successful business transformation by implementing strategic change initiatives.
- Orchestrated stakeholder meetings to ensure alignment on business direction.
- Promoted a culture of continuous improvement, resulting in increased team buy-in for changes proposed.
- Spearheaded technological upgrades which streamlined internal communication channels.
Business Change Manager
Virgin Money/Clydesdale Bank
11.2017 - 09.2023
- Delivering change programmes across Personal and Business Banking, directing 11 Business/Senior Business Analysts and building strong relationships with Mastercard and Accenture
- Transitioned to counsel our Treasurer in implementing his global initiatives, collaborating with Calypso, Salesforce and Bloomberg
- Accountable for the delivery of Business Change activity across multiple concurrent programmes of work
- Owner of the Change Communication strategy – tailoring communication to 2 million customers and staff
- Mentoring and education of Business Analysts, Senior Business Analysts and Business Change Leads throughout the end-to-end project lifecycle
- Building and nurturing strong relationships with project sponsors and business owners
- Streamlining of the Business Change toolkit – reducing this by 40% whilst maintaining its quality and effectiveness
- Leading creation, development, and implementation of target operating models
- Gaining a wealth of experience in Personal and Business Banking products, procedures and the front/back-end tools which support them
Education
ADKAR
PROSCI Change Management Certification
GlasgowQA Business Analysis Diploma - Business Change, Modelling Business Processes, Requirement Engineering, Specification by Example Requirements
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Strathclyde University
01.2001 - 01.2003
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Douglas Academy
01.1995 - 01.2001
Skills
- High-value project management
- Lean Six Sigma
- Risk management
- Waterfall project management
- Key stakeholder engagement
Timeline
Business Change Manager
Terumo Aortic
10.2023 - 11.2024
Business Change Manager
Virgin Money/Clydesdale Bank
11.2017 - 09.2023
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Strathclyde University
01.2001 - 01.2003
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Douglas Academy
01.1995 - 01.2001
ADKAR
PROSCI Change Management Certification
QA Business Analysis Diploma - Business Change, Modelling Business Processes, Requirement Engineering, Specification by Example Requirements
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