ANDY STANCIU

I am a highly motivated and dedicated IT professional with a customer service background, and I am always eager to learn to develop my skills and knowledge and utilise my analytical and problem- solving mentality. I strive to be in an environment where I can constantly learn and improve. I am proficient at working within a team, and I'm also very confident working independently. With the experience I've gained from my previous roles and my own strong initiative, I am confident and find fulfilment when assisting and guiding my colleagues, sharing knowledge with various people across the business and leading by example. I find natural fulfilment in helping people and I apply this to my working ethics. I have the self-assurance to handle demanding and high-pressure circumstances, am very versatile, and can communicate at all levels. My positive attitude enables me to defuse and uplift the mood of negative and challenging situations. I believe attendance and punctuality are of high importance in a workplace and remaining professional at all times is imperative. I pride myself in my excellent time management skills and ability to learn very quickly, whilst also ensuring I am always working to a high standard, both maintaining a high level of customer service and adhering to role based KPI’s. I am aware of the ITIL processes and practices and how it is used as a framework for IT organisations to effectively run and support their IT infrastructure.