Andy Moore

Boosted occupancy from 26% to 70% through targeted operational enhancements.

Cultivated community spirit by organising bi-monthly networking events for clients.

Managed networking events across Devon clusters, ensuring seamless execution.

Ensured compliance with industry standards, maintaining high service quality.

• Delivered exceptional customer service, leading to positive client feedback and centre growth.
• Empowered team members to manage centre operations and resolve issues efficiently.
• Established strong client relationships to enhance centre's reputation.

• Directed all sales activities at SecureForceUK, overseeing security services portfolio.
• Managed sales processes end-to-end, significantly contributing to revenue growth.
• Played a crucial role in fostering client relationships, increasing retention rates across various business sizes.
• Led daily operations as Duty Manager, ensuring effective incident response and personnel management for over 60 staff members.
• Utilised data analysis to identify market trends and refine business strategies.
• Collaborated with teams to implement marketing strategies, enhancing brand recognition.
• Administered social media accounts, boosting engagement and online visibility.
• Completed SIA Door Supervisor course in May 2022 to enhance competencies for Duty Manager role.

• Directed operations of Exeter office, ensuring compliance with standard procedures.
• Oversaw daily branch functions, including sales, profit optimisation, P&L management, and stock maintenance.
• Employed data-driven insights to optimise stock levels for internal operations and customer demands.
• Managed relationships with top 30 customers through regular face-to-face interactions and B2B sales activities.
• Spearheaded remarkable sales growth in 2020, achieving +60% increase and enhancing gross profit by 38%.
• Developed and executed strategies that significantly expanded sales and improved profits through industry expertise.
• Fostered high-performing sales team through coaching, mentoring, and performance assessments, boosting productivity.
• Led branch operations to ensure delivery of exceptional customer service and satisfaction.
• Managed team performance through regular coaching and mentoring to achieve operational excellence.
• Oversaw inventory management processes to optimise stock levels and reduce waste.

• Oversaw Plymouth branch operations, managing £25k - £30k weekly turnover.
• Led 15-member team, fostering collaborative, high-performance culture.
• Spearheaded staff training programmes to enhance role-specific skills and knowledge.
• Managed comprehensive HR processes from recruitment to conflict resolution.
• Analysed sales data to refine strategies, boosting profitability and performance.
• Conducted performance assessments, set goals, and provided ongoing coaching.
• Implemented visual merchandising standards to enhance customer shopping experience.
• Coordinated promotional events that increased footfall and community engagement.

• Managed team of 15 personnel, overseeing training to enhance productivity.
• Achieved sales targets while improving key performance indicators such as customer satisfaction.
• Coordinated stock takes across Devon & Cornwall branches, presenting findings at monthly Store Manager Meetings.
• Contributed to loss prevention initiatives, ensuring compliance with policies as area champion.
• Successfully managed social media presence, promoting store offerings and engaging customers.
• Developed and implemented staff training programmes to boost team performance.
• Ensured welfare and payroll accuracy for colleagues, fostering positive work environment.
• Led promotional activities to increase footfall and drive sales initiatives.
• Led team in delivering exceptional customer service through effective training and support.
• Managed inventory levels and ensured optimal stock availability to meet customer demands.
• Oversaw daily operations and implemented procedures to enhance efficiency in store functions.
• Trained and mentored staff to foster collaborative and motivated work environment.
• Ensured compliance with health and safety regulations to provide a safe shopping experience.

• Managed weekly turnover averaging £100,000 while delivering exceptional customer service standards.
• Oversaw all aspects of customer services, ensuring high levels of satisfaction.
• Led checkout area and showroom for kitchen and bathroom products, enhancing customer experience.
• Efficiently managed rota for 26 store colleagues, including management staff, demonstrating strong organisational skills.
• Maintained weekly budgets and conducted monthly profit and loss assessments to ensure financial accuracy.
• Executed daily stock counts and managed ordering processes to optimise inventory levels.
• Served as keyholder, contributing to store security protocols with demonstrated trustworthiness.
• Acted as Acting Store Manager for four months in 2012, leading store operations effectively.